Resource tab links not working in published file
I have two links that I've added to the Resource tab. They work fine within development (when I added them to Resources, I clicked "test" and they open). However, they are not opening (or doing anything at all) when I publish the course to Review or to SCORM and upload to our LMS (workday). One is a link to a sharepoint library (internal to our company) and the other is to a specific PDF file saved in that internal sharepoint library. But, I have other similar links (internal to our company and on sharepoint) that are working just fine.
Any ideas on what might be causing the issue??
I already tried deleting them, closing and reopening storyline, re-inserting them and republishing.
5 Replies
As a temporary solution, I was able to add these two resources as text on the slide that references them and hyperlink the text. That worked just fine. So, I think the issue lies with the Resource tab. Still not sure how to fix this.
Hi Alexandra!
Thank you for sharing your workaround! I want our Support Engineers to step in and look at your project to determine the culprit. Do you mind sharing your file in a support case?
We'll let you know as soon as we receive it and follow up with you via email.
I had a similar problem two PDF resources which were not opening. I tried many fixes and scratched my head for a while on this.
Ultimately, what I found to be the issue was that both PDF files had an apostrophe in the file name. In the PDF files that were not opening they had the word "thrower's"; when this was changed to "throwers" and re-added to the resources, the problem was solved. Once that apostrophe was removed the files open as expected.
I hope that this can help someone else who is experiencing this issue. I wonder if this may have been Alexandra's issue as well?
I am having a similar issue. The link is to a workspace in our LMS (SABA). The link goes to the LMS and generates an error message that the item does not exist. I can link to other things in the LMS, such as a course with no issue.
I have the same link on a page/screen in the course and it works fine... ???
Hi, Alicia.
Thank you for opening a support case!
I see you're working with my teammate Dexter, who identified and logged this issue as a bug.
We'll return to this discussion as soon as we have news to share!