I'n my Storyline Resources I have a mix of Word and PDF files - however it is very random and a bit hit band miss whether the file typer icon get's displayed or not (see screen shot). Does anyone know why and what I can do about it? It seems as when I add a resource e.g. a Word file, the Word icon appears alongside, then when I add another file it vanishes!
It looks like odd behavior, so I'd suggest checking into the following items first:
Work on your local drive (your C: drive).Working on a network drive or a USB drive can cause erratic behavior, includingfile corruption, loss of audio, and other unexpected behavior.
You should also make sure the directory pathto your project files and your published output is less than 260 characters(for example C:\Articulate).
Avoid using special characters, accents orsymbols in your file names.
Also, are you still able to click on the items and open successfully once published? There isn't a way to change the icons, so let me know how it goes after checking the above steps.
I will move all the Resources (Word/PDF) into a new directory and will attempt a new upload from there, as they currently sit within various fielder layers. I will also streamline the file names to see if that helps before I upload them. I am using the latest build of Storyline as far as I know.
Thanks Nick, and please keep us posted on your progress. You can also confirm you're using the latest update of Storyline by going to the "Help" tab and clicking on "About Articulate Storyline" and you'll see your update number there.
3 Replies
Hi Nick,
It looks like odd behavior, so I'd suggest checking into the following items first:
Does this happen in all your Storyline files? If so, you may also want to conduct a repair. If it's just this one project, you may want to try importing it into a new Storyline file.
Also, are you still able to click on the items and open successfully once published? There isn't a way to change the icons, so let me know how it goes after checking the above steps.
Hi
Thanks for your reply.
I will move all the Resources (Word/PDF) into a new directory and will attempt a new upload from there, as they currently sit within various fielder layers. I will also streamline the file names to see if that helps before I upload them. I am using the latest build of Storyline as far as I know.
Regards.
Nick
Thanks Nick, and please keep us posted on your progress. You can also confirm you're using the latest update of Storyline by going to the "Help" tab and clicking on "About Articulate Storyline" and you'll see your update number there.
This discussion is closed. You can start a new discussion or contact Articulate Support.