Resources not available (error 404) after publishing

Hello !

Just for information, you add the PDF files in the player menu, in the resources tab ? And have you add it as a direct file on your hard drive or have you give an URL ? 

Hey Sebastien.

The files were added in the player menu, under the resources tab.

They were added as a direct file, not URL.

OK. 

And just to be sure : have you tried to republish it (maybe more stupid : with another name )? Just in case... 

What do you mean, a new name for the project or for the files?

Tried both - new name for the files and a new name for the project. Still the same error.

The thing is, in the address line (after i click on the resource) the address is of the Articulate Online domain. not the address of my hard drive or anything like that so it doesn't seem to be pointing at the wrong destination...

Yes I understand. I try on my side to see if it is a local problem or if it is a server problem (why not . . .)

I've just tested and I have no problem. So... so... so... euhh... i've not idea at all to be honest! 

If you want you may post your story (if it isn't confidential) I may take a look, or test on my computer.

Hey.

Problem Resolved!

After you said that you didn't have any problems i published the project again, but this time the project name and the resource name (and the files themselves) were written in English (before they were in Hebrew) and it worked just fine.

So either file name in the player or the file name itself, being in a different language, probably caused the problem.

Thank you for very much for your help and feedback!

Hello, actually, the reason it wasn't working (I believe) was because the file was encrypted or compressed - I had the same issue and when I decompressed the file that I was attaching in the Resources it worked perfectly!

Thanks for popping in to share Jennifer :)

Another reason I found is if the file name of the resource is too long. I'm not sure of the max length, but had the same error for uncompressed PDF resource files. I shortened the file name and this worked fine.

Thanks for popping in to share your solution as well David :)

I'm having the same issue.  I've got about 20 pdf documents that I uploaded as resources. I published on my LMS (Canvas).  Now, students accessing the get a 404 message. None of the resources are available, even ones with short names.

Any thoughts?  

Hi! Yes, I believe that the file was uploaded had been compressed.

If you decompress the files and then re-upload them into articulate, then re-publish, it will probably work. That's what ended up working for me..

Thanks for popping in to assist Brian here Jennifer :)

Not quite sure I know how to uncompress pdf files.  Can I do that in Adobe? Seems like adding pdf's as resources should be simpler than that. 

OK. Uploaded a couple of new uncompressed pdf's (check the properties in pdf doc to see if it is compressed). They seemed to work fine.

Thanks!

Thanks for that update Brian. 

Hi David, this solution worked for me.  I had uploaded 6 locally saved PDFs to the Resources tab and 1 PDF was not working.  After shortening the file name, I re-uploaded and wah-lah!  Thank you for your suggestion; you saved me :)

Great news Janelle! Thanks for popping in to share.

Wish I would have know this before we just published 170 courses!  QA tested the content, and spot checked pdf resources.  Now getting random 404 resource errors.  Perhaps you want to address this Articulate.  Now I need to go check file name, decompress, and republish and then re-upload 170 courses.

Hi Josh,

Ouch! Sorry, this setup is causing such a headache on your end.

The issue with the file names and shorter paths is noted as a part of the Storyline best practices here and that limit is imposed by Microsoft. 

If you think something else is going on under the hood, or you need any other help, please let me know! Our Support Team is also available 24/7 by connecting with them here!