Resources pop-up tab/ window not working in IE

May 12, 2016

So my output file works perfectly in Chrome, but when I test in the IE browser the pop-up windows displays as a scroll window, that is way too small to navigate or see anything. Is there a way I can fix this?
Do I need to dig into the output code and adjust some JavaScript somewhere?

Screenshots show both the Chrome pop up and the IE too-small-scroll

Also - I just recently updated my version of Storyline 2 then noticed this started happening on the output for web.

I have had a few problems after the update - particularly revolving around the player we are using. The color "tab" we had showing up behind the "menu" and "transcript" text in the navigation pane is no longer visible, and the pop-up tab for the resources area works on Chrome, but not IE. Also, after the update I had to re-input the logo as well as the PDF files for the resources as they were not showing up or giving and error message when clicked.

Everything was outputting fine before the update  :(

2 Replies
Ashley Terwilliger-Pollard

Hi Laura, 

I believe I also responded to you in another thread - were you perhaps using an update prior to update 7 when you updated to the latest Update 8? If you'd like to share a copy of the .story file our team can take a look and see what's happening. You can upload it here or send it along to our Support Engineers here. 

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