Resources Tab Won't Go Away...
Apr 02, 2013
I've recently published a set of four courses that all use the same template, but only one of the courses has a file in the Resources tab. My client doesn't want to have the Resources tab with nothing in it, so I'm trying to get rid of it all together in those three. Here's the problem. I've edited the template. I've tried saving it with a new name. I've tried saving over the old version of the template that has the Resources tab so that there is no longer a template that has a Resources tab. I've published the course in multiple formats. It doesn't matter what I do. When I preview the course, the player template does not have a Resources tab. When I publish it, the Resources tab reappears.
Why in the world is it doing this? Any help would be greatly appreciated!
9 Replies
Hey Sarah!
Don't hate me if it's one of the first things you tried, but did you clear your browser's cache since removing the resources tab?
If that doesn't help, we'd be happy to take a look and see what's up. Can you attach the file or send it to us privately?
Thanks!
Thanks, Peter. I did try clearing my cache, but it's a pretty reasonable suggestion so of course no offense taken. I just submitted a case. For some reason, it seems like the few issues I've run into with Storyline are always the ones that can't be helped with a simple tip in the Forums. I don't know if that means I'm an advanced user or just really good at finding glitchy bugs. :-P
My guess would be that you think so far out of the box in terms of creative course development, that you run into things that no one else has discovered yet.
Thanks for submitting the case! We'll take a look ASAP.
I've run into this also just today. In order to make resource management easier across multiple courses I wanted to replace the Resources tab with a different tab that opens the list of items in a new browser window. I unchecked the Resources tab in the player settings, but it will not go away in the published course, even after multiple cache clearings.
A related obstacle - the new browser window that opens seems to ignore the settings I provide for it. I set Browser Controls to Default, No address bar, and No browser controls - there does not appear to be a difference. It is always a browser window without any toolbars or scrollbars at all. I'd like at least to get back the scrollbars.
Hey Lucas,
Can you quickly confirm that, in Story View, the resources tab has been unselected form each slide that you don't want it to appear in?
If so, we'd be happy to take a closer look at it. Can you please go ahead and open a ticket, including the .story file, so we can take a closer look at what's going on?
Thanks!
I didn't even notice the Resources checkbox on each individual slide. Unchecking that box on each slide does successfully make the Resources tab go away. However, it's curious that I would even have the option of showing it on individual slides after I have globally disabled it in the Player Properties.
I'll open a ticket for my other item - thanks!
I had this exact problem of the Glossary tab showing on my first slide even though in my Player settings it was unchecked. You saved me! I went to the slide ploayer features for that particular slide and it now no longer shows the Glossary tab. Thank you, Peter!
Glad that this thread was able to assist you as well Mary Ann! Thanks for popping in :)
I think I found the solution... I had the same issue where the Resources tab and/or Glossary tab would not go away after removing it from the Player settings menu. If they still appear after unchecking the resources tab and/or glossary tab, you will want to go to your slides and uncheck the resources tab/glossary tab from each slide in the slide properties side menu. Check each slide to make sure the boxes are unchecked for each slide. This also applies to the Menu tab, seekbar, and notes. Hope that helps.