I'm just a forum user - not Articulate staff but I'm happy for you to contact me directly if you are.
Click my profile pic and send me an email and I can send one back to you...otherwise log a support ticket with Articulate and upload your file privately to them.
the issue with Niomi's file was the location of triggers: This was my response to her.
When I opened the file I noticed that the triggers to show the success/fail layers were located under the Player Triggers category - this is incorrect
I opened each trigger to check the 'object' was the Results slide and saved them - they are now located under the Slide triggers category which is correct. Instead of sending your file back do you want to have a go at doing what I did - so just click each trigger under the player triggers / open the trigger / check it references the result slide and save it.
I am having the same issue and just opened a support case. I have the triggers correct and it's still pulling infinity score for some users. Please advise.
I have someone from Articulate Support helping me. The file isn't corrupted and is working correctly. Seems to be a browser issue. I will post the resolution once they figure it out.
Hi Kelsey - Was this issue resolved for you? I'm having the same problem with a couple of my courses. The results screen following the quiz is giving some learners a score of %infinity% and their actual score isn't being correctly recorded in my LMS. This seems to be happening to learners who have had more than one attempt at the quiz.
I took a look at Kelsey's case and it appears that our team wasn't able to replicate in our own LMS environments, so they suggested she enable LMS debug mode so that they could find out what information was being passed to her LMS to track down that infinity% further.
If you'd like to go through the same steps, our Support team is always able to help read through the debug logs! It can be a lot if you're not used to it. 😉
11 Replies
Hi Niomi
there is no screenshot attached and it's probably easier if you can share the file so we can take a look at the setup.
I will have to see if I can separate just the quiz from the whole course.
Do you have a non public place to share the file?
Hi Niomi
I'm just a forum user - not Articulate staff but I'm happy for you to contact me directly if you are.
Click my profile pic and send me an email and I can send one back to you...otherwise log a support ticket with Articulate and upload your file privately to them.
Was this resolved? I am having the same issue.
Hi Kelly
the issue with Niomi's file was the location of triggers: This was my response to her.
When I opened the file I noticed that the triggers to show the success/fail layers were located under the Player Triggers category - this is incorrect
I opened each trigger to check the 'object' was the Results slide and saved them - they are now located under the Slide triggers category which is correct. Instead of sending your file back do you want to have a go at doing what I did - so just click each trigger under the player triggers / open the trigger / check it references the result slide and save it.
I am having the same issue and just opened a support case. I have the triggers correct and it's still pulling infinity score for some users. Please advise.
Hi Kelsey
can you share your .story file? Upload using the grey 'add attachment' button at the bottom of the post.
I have someone from Articulate Support helping me. The file isn't corrupted and is working correctly. Seems to be a browser issue. I will post the resolution once they figure it out.
Hey Kelsey and welcome to E-Learning Heroes :)
Thanks for letting us know that you're working with the support team. Looks like Anna is already helping you out.
Hi Kelsey - Was this issue resolved for you? I'm having the same problem with a couple of my courses. The results screen following the quiz is giving some learners a score of %infinity% and their actual score isn't being correctly recorded in my LMS. This seems to be happening to learners who have had more than one attempt at the quiz.
Hi Daniel,
I took a look at Kelsey's case and it appears that our team wasn't able to replicate in our own LMS environments, so they suggested she enable LMS debug mode so that they could find out what information was being passed to her LMS to track down that infinity% further.
If you'd like to go through the same steps, our Support team is always able to help read through the debug logs! It can be a lot if you're not used to it. 😉
This discussion is closed. You can start a new discussion or contact Articulate Support.