Results & Reviewing the quiz

Good morning Andy. Welcome to E-Learning Heroes!

Are you able to share your .story file here, so I can take a look? You can attach your file by using the little paperclip icon when responding to this thread. 

Hi Christine,

I just tried replying to the email I received with a message and attached my "proof of concept" Draft .story file - which is apparently the wrong way to respond. Before I attach the file here can you tell me whether this then puts it into a "public domain" as I don't wish to do this at this moment in time.

Hi Andy,

Not a problem. If you'd like to keep the file private, I completely understand. If you'd like, you can submit a support case and attach your .story file to that case. All files that are sent to our support team are kept confidential. 

Also, if you can, please share your case number with me. You can do this by responding to this thread, or by sending me a private message.

Hi Christine,

Thanks for this, however I have tried five times now to submit a support case and each time after the file loads I get the message

"Whoops. We are having a problem uploading your file. \nPlease try again in a bit."

The file is only 3Mb so I wouldn't have thought that would be the problem here?

I will keep trying throughout the day (I am also guessing that we are on different time zones?).

Hi again,

I just thought that I would mention that I have just attempted submitting a support case request without attaching a file at all to see if that might test the request system itself but when I press submit I immediately get the same message "Whoops. We are having a problem uploading your file. \nPlease try again in a bit." again.

You don't turn your servers off or "down" when "out of hours" do you? or is that a silly question?

Hi, one of our developers has also seen this issue (or similar) recently. I am just looking at it myself and will submit a support case if I find the same.

On a similar note (and more serious, as it's a production system!), we have a client who has been using our training (Moodle/Storyline) for several months and with over 3000 users. By far the majority of the time things have been running smoothly, but a couple of users claimed that they passed a quiz (80%) but then the review option showed a fail!! I put this down to 'user' error (seeing things, as I have been using SL from the beta and never seen this). However, this has happen several times recently and I am starting to believe them, but the inconsistencies make it difficult to investigate.

Has anyone else seen anything similar? My project file is large and I can't share it publicly unfortunately, but I will be cutting it down to the quiz and submitting a case shortly as this is a serious problem (the quiz in this case uses a databank of questions)..

Just wondered if anyone has seen anything similar?

regards,

Vispi.

Hi Vispi,

Thanks for this, whilst not yet solved your reply is encouraging as I do question my own sanity sometimes

Please keep me posted if you find anything and I will likewise especially if I manage to get my file to Christine somehow

Kind Regards

Andy

Sure will.

Hi Christine,

Hoorah, I seem to have been able to submit the support request and have the Case Number: 00306297

Look forward to hearing from you soon

Kind Regards

Andy

I have also submitted a file with the same problem: Case Number: 00306328

I order to reduce the size of the file I removed all the audit and the file size went up from 168MB to 204MB !! so something strange going on here....

regards,

Vispi.

Good morning Andy and Vispi,

Sorry to hear about the trouble with submitting the cases and the delay in responding, I was out of the office for the holiday. I'm not sure if there was an issue with the case system, but it is possible that there may have been a temporary outage due to maintenance. Thank you both for sharing your case numbers. I will keep an eye on both of them and follow along with the progress.

I appreciate the additional information

Thank you, again. Have a great day!

Hi Christine,

Thanks for this, I hope that you had a nice break

I will await responses to the problem.

Kind Regards

Andy

Thanks Christine, I have been trying to narrow this down as we have written many quizzes in SL without any issues but now have this with two urgent projects (one in production!). I have simplified another example to show what is happening and submitted the file.

regards,

Vispi.

Hi Andy, I've heard back from support and the issue is to do with the 'When revisiting' property. I had mine set to 'reset to initial state'. If you change this to either of the other states it fixes the issue.

Personally I think this is a bug as you should be able to have the option to reset to initial state on question slides... Unless I'm missing something here...  I'll discuss further with the good folks at support

Hope this sorts your issue out too, should do!

regards,

Vispi. 

Hi Vispi,

Thanks for the info, I have had a reponse too but I am off site teaching at the moment so I will look at both when I am back Friday

kind regards

Andy

Hi Vispi,

I have just tried your solution and got it to work thanks - however I agree that this can't be the "proper professional solution" surely, as I had to go into each question slide to change the properties - for ten questions, not too bad but this is only my "proof of concept" quiz and when I get many more questions it could be cumbersome. I will have to look into "master slides" as this may help my future quiz development?

Kind Regards

Andy

Hi Andy, by default, the property is set to 'Automatically decide' so you shouldn't have a problem there. I think the bigger issue is that for some projects you may want to have the quiz questions return to their initial state if the user decides to revisit the quiz. I have just spotted the 'retry' option under the quiz results, so I guess that can be triggered to do this!

regards,

Vispi.

Hi Vispi,

Interesting that you say the default is "Automatically decide" as I hadn't changed mine when building the quiz (well I didn't intentionally change anything) and all of the slides were set at "Reset to initial state" so I had to change them all. I will have a further look (and play) as soon as able but unfortunately I am going off site again teaching for the next two weeks so it will have to wait a little while longer to explore more.

Thanks for keeping the info coming and I will let you know of any progress when it happens

Kind Regards

Andy