Resume box appears throughout course but not in assessment test
Hi, I've read some threads with users experiencing issues with bookmarking/resume feature but none I've read quite mirror the strange behaviour we're encountering.
I've built what I can consider to a standard type course, which has 6/7 chapters of content and once all chapters have been completed an end assessment test is then active ready for them to complete.
The course works perfectly in our LMS Cornerstone, bookmarks as expected, the test scores correctly however we need to share it with a supplier to host on their LMS and this it behaves differently.
Their testing has proven the bookmarking works fine throughout the course. If they exit the course they get resume prompt and can continue, as expected.
The issue they've come across is that if they complete the test and fail it. If they then exit the course, when they relaunch the course the resume prompt does not appear at all and they start on the home menu page (with none of the chapters showing as completed).
I've tested the file in SCORM cloud and the resume prompt appears correctly, but then throws in a curve ball and after selecting Yes, takes me not to the failed test page but a page in one of the chapters?!
Out of the two issues I'm more concerned with trying to explain and fix why the resume prompt doesn't appear only on the test chapter, which I cannot replicate in Cornerstone or SCORM cloud.
Has anyone come across this scenario?