With the latest version of Google Chrome: 36.0.1985.125, the resume prompt is broken in html5. When you click either of the buttons, nothing happens. This may be a bug in Google but I figured I would let you know. Either way, its not good as Google Chrome is really the only browser to view Storyline in with html5. Thanks.
I can view the Flash output and it works. The partners who view our lessons may be restricted to the html5 output due to their workstation restrictions. We have about 50,000 people view our lessons a month so I need to make the html5 output available due to the fact that not everyone can install Flash. Thank you for your response.
Ashley may be out of the office a bit this week, so I wanted to stop by and see if I could assist with this issue.
Are you able to share a .story file where this issue is occurring? Even if you can recreate this in a new file, this would help us test the issue.
Also, before sharing, it may be a good idea to confirm you're working with the most recent version of Storyline, Update 5. To find this information, click on Help >> About Articulate Storyline.
If you could share a screenshot of the version you're running, that would also be helpful.
If you are not running Update 5, please download and install the update. Once you've finished, please try republishing and upload to your server.
In either case, if the issue persists, we'll want to take a look at the project, if possible.
A few more notes. The html5 output will work when you publish it and view it locally. However, this output will not work when you upload to a server. I tested this lesson with some of the custom script that we added to the outputs and then without the custom script and still get the same result of not being able to resume the lesson when using html5. This is occurring with Google Chrome. Thank you.
Thanks Brian for sharing the file, and my Chrome browser updated this AM, so I saw the same behavior using Version 36. I've reported this to our quality assurance team for review, and will let you know here if there is any other additional information to share.
Update: Christine let me know she also tested this course in a few other browsers to help narrow down if it was Chrome specific. She tested it in (I had tested in IE and Firefox):
•
Mozilla Firefox 31.0
•
Internet Explorer 11.0.9600.17207
•
Safari 5.1.7
•
Opera 23.0.1522.60
And in IE11, Firefox and Safari everything worked as expected, but Opera had the same issue as Chrome.
Thank you for addressing this issue in a timely manner. Hopefully, your team can find an easy fix for this since it really isn't your fault for this not working.
I apply "always resume" setting in player but when i published the output. Resume button is not working in when i run the output file on server. please resolve ASAP.
Is this still a problem? Surely it has been fixed by now!?
My HTML5 output in Chrome gets stuck when the message appears - "Would you like to resume where you left off" - The buttons are there but neither of them do anything so in essence you are stuck.
I looked into the issue that was reported to our team and it seems that Update 6 that was released on July 24 helped deal with this issue - my apologies for not updating that information here. Chrome is also now on the new version of 37. Are you still experiencing difficulty with courses in Chrome? If so, could you share a bit more information about your set up and an example course we'd be happy to take a look.
12 Replies
Here is the error message:
Uncaught TypeError: undefined is not a functionplayer_compiled.js:1260
Audio.iOSPrepareplayer_compiled.js:1260
Element.runActionplayer_compiled.js:259
TimelineAction.actplayer_compiled.js:713
(anonymous function)player_compiled.js:729
StoryEvent.actplayer_compiled.js:729
(anonymous function)player_compiled.js:250
Element.handleEventplayer_compiled.js:250
(anonymous function)player_compiled.js:1122
(anonymous function)player_compiled.js:289
d.extend.eachplayer_compiled.js:21
Element.deepEachplayer_compiled.js:289
(anonymous function)player_compiled.js:1121
i.event.dispatchplayer_compiled.js:69
g.handle.h
Hi Brian,
There was another issue that appeared in the recent Chrome update detailed here - but I haven't seen the one with the resume prompt yet.
You mentioned it's only in the HTML5 output, are you unable to direct to the Flash output?
Hi Ashley,
I can view the Flash output and it works. The partners who view our lessons may be restricted to the html5 output due to their workstation restrictions. We have about 50,000 people view our lessons a month so I need to make the html5 output available due to the fact that not everyone can install Flash. Thank you for your response.
Hi Brian,
Ashley may be out of the office a bit this week, so I wanted to stop by and see if I could assist with this issue.
Are you able to share a .story file where this issue is occurring? Even if you can recreate this in a new file, this would help us test the issue.
Also, before sharing, it may be a good idea to confirm you're working with the most recent version of Storyline, Update 5. To find this information, click on Help >> About Articulate Storyline.
If you could share a screenshot of the version you're running, that would also be helpful.
If you are not running Update 5, please download and install the update. Once you've finished, please try republishing and upload to your server.
In either case, if the issue persists, we'll want to take a look at the project, if possible.
Thanks!
I was able to upload our template to your site.
A few more notes. The html5 output will work when you publish it and view it locally. However, this output will not work when you upload to a server. I tested this lesson with some of the custom script that we added to the outputs and then without the custom script and still get the same result of not being able to resume the lesson when using html5. This is occurring with Google Chrome. Thank you.
Thanks Brian for sharing the file, and my Chrome browser updated this AM, so I saw the same behavior using Version 36. I've reported this to our quality assurance team for review, and will let you know here if there is any other additional information to share.
Update: Christine let me know she also tested this course in a few other browsers to help narrow down if it was Chrome specific. She tested it in (I had tested in IE and Firefox):
• Mozilla Firefox 31.0
• Internet Explorer 11.0.9600.17207
• Safari 5.1.7
• Opera 23.0.1522.60
And in IE11, Firefox and Safari everything worked as expected, but Opera had the same issue as Chrome.
Hi Brian,
I do have the very same problem with Chrome , as my learners cannot install Flash.
http://community.articulate.com/forums/t/52963.aspx
Hope this will be solved soon.
Alessandro
Thank you for addressing this issue in a timely manner. Hopefully, your team can find an easy fix for this since it really isn't your fault for this not working.
I hope so too Brian.
I apply "always resume" setting in player but when i published the output. Resume button is not working in when i run the output file on server. please resolve ASAP.
Hello All,
Is this still a problem? Surely it has been fixed by now!?
My HTML5 output in Chrome gets stuck when the message appears - "Would you like to resume where you left off" - The buttons are there but neither of them do anything so in essence you are stuck.
The output works fine on IE and Firefox.
Hi Chris,
I looked into the issue that was reported to our team and it seems that Update 6 that was released on July 24 helped deal with this issue - my apologies for not updating that information here. Chrome is also now on the new version of 37. Are you still experiencing difficulty with courses in Chrome? If so, could you share a bit more information about your set up and an example course we'd be happy to take a look.
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