Resume prompt broken in html5 in Google Chrome

Jul 18, 2014


With the latest version of Google Chrome: 36.0.1985.125, the resume prompt is broken in html5. When you click either of the buttons, nothing happens. This may be a bug in Google but I figured I would let you know. Either way, its not good as Google Chrome is really the only browser to view Storyline in with html5. Thanks.

12 Replies
Brian Seaman

Here is the error message:

Uncaught TypeError: undefined is not a functionplayer_compiled.js:1260




(anonymous function)player_compiled.js:729


(anonymous function)player_compiled.js:250


(anonymous function)player_compiled.js:1122

(anonymous function)player_compiled.js:289



(anonymous function)player_compiled.js:1121



Brian Seaman

Hi Ashley,

I can view the Flash output and it works. The partners who view our lessons may be restricted to the html5 output due to their workstation restrictions. We have about 50,000 people view our lessons a month so I need to make the html5 output available due to the fact that not everyone can install Flash. Thank you for your response.

Christine Hendrickson

Hi Brian,

Ashley may be out of the office a bit this week, so I wanted to stop by and see if I could assist with this issue.

Are you able to share a .story file where this issue is occurring? Even if you can recreate this in a new file, this would help us test the issue.

Also, before sharing, it may be a good idea to confirm you're working with the most recent version of Storyline, Update 5. To find this information, click on Help >> About Articulate Storyline.

If you could share a screenshot of the version you're running, that would also be helpful.

If you are not running Update 5, please download and install the update. Once you've finished, please try republishing and upload to your server.

In either case, if the issue persists, we'll want to take a look at the project, if possible.


Brian Seaman

I was able to upload our template to your site.

A few more notes. The html5 output will work when you publish it and view it locally. However, this output will not work when you upload to a server. I tested this lesson with some of the custom script that we added to the outputs and then without the custom script and still get the same result of not being able to resume the lesson when using html5. This is occurring with Google Chrome. Thank you.

Ashley Terwilliger-Pollard

Thanks Brian for sharing the file, and my Chrome browser updated this AM, so I saw the same behavior using Version 36. I've reported this to our quality assurance team for review, and will let you know here if there is any other additional information to share.

Update: Christine let me know she also tested this course in a few other browsers to help narrow down if it was Chrome specific. She tested it in (I had tested in IE and Firefox):

• Mozilla Firefox 31.0

• Internet Explorer 11.0.9600.17207

• Safari 5.1.7

• Opera 23.0.1522.60

And in IE11, Firefox and Safari everything worked as expected, but Opera had the same issue as Chrome.

Ashley Terwilliger-Pollard

Hi Chris,

I looked into the issue that was reported to our team and it seems that Update 6 that was released on July 24 helped deal with this issue - my apologies for not updating that information here. Chrome is also now on the new version of 37. Are you still experiencing difficulty with courses in Chrome? If so, could you share a bit more information about your set up and an example course we'd be happy to take a look. 

This discussion is closed. You can start a new discussion or contact Articulate Support.