Resume video after exiting course

Oh no, Phil. I'm sorry you're facing this issue!

Since your Storyline 360 version and revisit settings check out, I'd love to help troubleshoot if you're comfortable with sharing your .story file. You can attach it publicly here or share it privately by using this upload link. I'll delete it after taking a thorough look!

Hello, 

I'm facing the same issue for Storyline 3. If user exits while watching a video, when resuming, the video restarts, even when "Resumed saved state" is selected for the video page.

Anyone else come across this issue? Can this be fixed for Storyline 3 as well please? All updates are installed for storyline 3 on my machine.

Hi Smita J, 

I am sorry to hear that you are experiencing this snag!

Since you are on the latest version of Storyline 3, are you able to share your file with me for further troubleshooting?  You can share files in this thread, or you're always welcome to share it privately here. I'll let you know my findings and will delete it after having a closer look!

I had also come to a road block on this same topic until I found this discussion.

It is disappointing that the Storyline 360 User guide does not provide better clarity on this particular issue.

In fact, the example used in the Slide Properties, Resume saved state section of the user guide states:

For example, if the learner was in the middle of a video when they navigated away from the slide, the video will resume where it left off when they return to the slide.

Probably the main reason a learner would navigate away from a slide in the middle of a video would be to close the course and come back later.  

I build a course with a 40 minute video translated into 4 languages and couldn't understand why Resume saved state wasn't working. 

I have now implemented Steve's fix with an exit loop.  Thanks Steve for providing the example.  It worked wonderfully!

You're quite welcome! Glad it helped.

I have the same issue with my video course. I inserted a video on slide 4 and set the slide to： Resume saved state. However, when I resume the course in Saba, it brings me directly to the beginning of the video, instead of where it left off. Please advise. 

Hi Bofan -

Did you also create the Exit Loop slides? I don't know about Saba, but in our LMS, going back into a course will take you to the beginning of the timeline for the last slide visited. The Exit Loop brings you back to a different slide first instead of the video slide. Then when you go back to the video slide, the video resumes where left off.

Steve

Thanks Steve for the quick response.

Yes, the LMS brings me back to the beginning of the video slide. I haven't tried the exit loop yet. So the Resume saved state feature won't work for the video slide? 

Is this the same issue that was mentioned here by Vincent and was corrected in a release last year? https://community.articulate.com/discussions/articulate-storyline/prompt-to-resume-option

No it will not. You need an Exit Loop (see attached). FYI, the stuff on Replay Layers in my example is not necessary for the Exit Loop. We lock the seek bar for long videos so that someone can't just skip to the end.

I don't believe so. They had an issue where it took you back to the beginning of the video even when using the exit loop. Their fix still needed you to land on a different slide coming back in.

Ah yes, I've used this technique before. Thanks for the clarification. I tried to use this technique recently to save the playhead time in a video inserted with the VideoJS player, only to find out that in Scorm 1.2 and 2004 custom variables are saved only once and are not updated on subsequent exits from the course.

Is there a way to set up cue points to track and save the progress of a video?  So when learners revisit the slide, it will resume the video where they left off on? I am interested in a workaround if there is any.

So, I read through this thread to find out if users can resume a video from the last location if they exit the course.  From my understanding,  Storyline360 does not have this capability.  Is this an accurate statement?  I don't want to have to do any crazy workarounds for a feature that should be pretty standard.  Please advise

I'm curious about this, too. It seems like it would be best from a UX point of view to pick up exactly where they left off after exiting the course.

Is there any update on - resume the video from the last location if they exit the course and launch again?

Hi, Mayuresh.

Take a look at the following discussion for a suggestion on how to resume the video when the user leaves and returns to the course:

• Resume timeline from certain point in Storyline

Let me know if this works!

Maria, while the workarounds are nice, it's undoubtedly great when community members share their ideas to help others. 

The real question is:  Does Articulate plan to fix this issue soon versus continued redirect to a community-supplied workaround?

Hi Maria,

Thanks for the suggestion, I have gone through the possible threads and also the one you have suggested and it does not go with our client. They do not prefer to have a close/Save button, instead would prefer the default Resume/Restart of storyline.

As Chris said above can we have fix for this instead of workaround. 

Hi Chris & Mayuresh! Thank you for your feedback.

I have no news to share at this time, but this discussion is connected to a feature report, and we’ll let you know when we have information or if it makes it to the feature roadmap.

Checking in on this. Looks like this has been an issue now for what, four years???  Our training team spent a great deal of effort to convince our management to buy Storyline so we could dress up our training materials.  We're using Docebo as our LMS, and about 80% of our content is video based. I'm startled that something that apparently used to be a feature is gone and still hasn't been addressed. I looked at the feature roadmap and no news there.  Le sigh. Not happy about this.

Hi Kent,

Thanks for checking in on this! There currently hasn't been any movement on this as we prioritize other features. I'm going to include your voice in the request. We’ll update this discussion when there is any news to share about this or if it makes it to the feature roadmap.

Hey everyone - has there been a fix for this.?

Any updates on this feature? I am experiencing the same issue and I am using the latest version of Storyline 360.

As others have mentioned, this should be a standard option and should not require any workarounds, nor should it take 4 years for this to be included in a Storyline update.