As I am testing my course in Scorm Cloud, I get to the quiz and fail, but I am not allowed to actually Retry the quiz. I have taken screen captures of items, and wonder what is the issue.
Hi Melissa! Can you check the box in your results slide option to allow the user to retry the quiz? That should alleviate the issue you are having. If you need us to take a look, please share the .story file.
I had that checked, but I don't need the button on the main page, I only want it on the Failed page. So when you move the button it unchecks it. I have done this this in the past and it has worked fine.
Thanks again for your patience while we've looked into this - and we're still investigating, but I wanted to tell you the things we tested and found so far - in hopes that it sparks something in your mind (or ours writing it all out).
We've looked at rebuilding the results slide - and the individual retry button. Both of those proved unsuccessful. We also tested importing into a new project file, and two times received an error message upon doing so about the variable values for the Results not matching and causing an issue (the other times it imported and still the odd behavior). My colleague also noted that the "review" button also wasn't working when she tested that set up.
I looked at setting up a brand new, very simple file with a question bank and a results slide - and that one worked normally. I was able to include the button only on the failure layer or look at hiding it on the success layer and let the triggers reside on the base layer.
So we're going to give it a fresh look again and hope to have some additional information to share with you tomorrow. :)
The navigation was changed a tad on the slide before the quiz, just to prevent having to jump to all the other slides for testing.
Your updated file is attached as well.
It seems that there was corruption perhaps that was resolved by importing the scene into a new file, adding a new results slide, then re-importing back into your file.
The retry quiz option is marked on the results slide as well.
I'm not sure that we were able to identify what caused the original issue with your file, that's why I assume it may have been corruption.
The difference perhaps being that the retry was checked in the results slide options and a hidden state was used, which allowed it to appear only on the failure layer.
As I mentioned above, we removed some jump to triggers to assist in testing. The hidden state starts for the Retry button and only returns to Normal on the Failure layer.
Have you looked at the preview of the course?
You can import this results slide back into your original file to prevent additional work if you'd like.
Sorry to hear that you still had difficulty with this. I had a support engineer take a look and she was able to import your scene into a new file, create a new results slide, then re-import into your file.
The updated file is attached. Take a look, and if it meets your needs - you will need to turn your seekbar back to read-only and restrict the menu navigation again - as we remove these for testing.
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Hi Melissa! Can you check the box in your results slide option to allow the user to retry the quiz? That should alleviate the issue you are having. If you need us to take a look, please share the .story file.
I had that checked, but I don't need the button on the main page, I only want it on the Failed page. So when you move the button it unchecks it. I have done this this in the past and it has worked fine.
Would you be able to share your .story file for us to take a look Melissa?
Here you are Leslie.
Hi Melissa,
Thanks for sharing your file, I've download it and am taking a look now so I'll be in touch shortly.
Thank you for help!
Hi Melissa,
Thanks again for your patience while we've looked into this - and we're still investigating, but I wanted to tell you the things we tested and found so far - in hopes that it sparks something in your mind (or ours writing it all out).
We've looked at rebuilding the results slide - and the individual retry button. Both of those proved unsuccessful. We also tested importing into a new project file, and two times received an error message upon doing so about the variable values for the Results not matching and causing an issue (the other times it imported and still the odd behavior). My colleague also noted that the "review" button also wasn't working when she tested that set up.
I looked at setting up a brand new, very simple file with a question bank and a results slide - and that one worked normally. I was able to include the button only on the failure layer or look at hiding it on the success layer and let the triggers reside on the base layer.
So we're going to give it a fresh look again and hope to have some additional information to share with you tomorrow. :)
Thanks Ashley. Did you try adding the Retry button on the base layer and hiding it?
Hi Melissa!
One of my colleagues was able to take a look and get your file back to good.
You can take a look at the published output here:
https://cloud.scorm.com/sc/InvitationConfirmEmail?publicInvitationId=8f36edd6-a894-42ed-bf77-e453aa0675fa
The navigation was changed a tad on the slide before the quiz, just to prevent having to jump to all the other slides for testing.
Your updated file is attached as well.
It seems that there was corruption perhaps that was resolved by importing the scene into a new file, adding a new results slide, then re-importing back into your file.
The retry quiz option is marked on the results slide as well.
This post was removed by the author
So I have noticed in this that the scene order was completely redone. Why?
Additionally, why are slides missing and the Retry button was only on the failure layer, which is Not the case in this, why?
If I have rechange all this, back to what it was, that is a lot work I have to redo, without still understanding what the issue was.
I'm not sure that we were able to identify what caused the original issue with your file, that's why I assume it may have been corruption.
The difference perhaps being that the retry was checked in the results slide options and a hidden state was used, which allowed it to appear only on the failure layer.
As I mentioned above, we removed some jump to triggers to assist in testing. The hidden state starts for the Retry button and only returns to Normal on the Failure layer.
Have you looked at the preview of the course?
You can import this results slide back into your original file to prevent additional work if you'd like.
Hi Melissa,
You must apply the trigger on the retry button by selecting the action restart course.
Please find the attached screenshot.
I imported your Quiz slide into my course, and removed the old quiz. When I fail the course, I still cannot retake the quiz.
https://cloud.scorm.com/sc/InvitationConfirmEmail?publicInvitationId=ca5d25b7-a871-4222-b883-f47bdb49dcd5
Hi Melissa!
Sorry to hear that you still had difficulty with this. I had a support engineer take a look and she was able to import your scene into a new file, create a new results slide, then re-import into your file.
The updated file is attached. Take a look, and if it meets your needs - you will need to turn your seekbar back to read-only and restrict the menu navigation again - as we remove these for testing.
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