Retry Quiz - Results Page Doesn't Load

Hi Kristen,

Thanks for letting us know what you are seeing in your course. You're absolutely right about there being an issue when the first slide is drawn from a question bank. Our team is looking into this issue, and I'll be sure to keep you posted on our progress.

Once it's fixed, I'll let you know!

Thanks, Leslie! Another piece of information that may be helpful for you - I tried publishing as Flash only (no HTML 5) and the retry feature worked just fine. So, maybe something with HTML 5 is causing the issue?

Kristin

Thanks for that detail, Kristin!  We've got it noted for HTML5 output.  🗒

Hi, I just posted a new discussion, I am having the same issue.

Do we know when we can expect this to be fixed as I have module launching next week?

Thanks 

Helen 

Very sorry you've come across this roadblock, Helen. Happy to help!

Do you experience the freezing when retrying questions in a question bank in Chrome? If so, one workaround is to roll back to Update 22 temporarily. 

If your experience matches Leslie's description, you can get around this separate bug by adding an introductory slide before the question draw slide. 

Let us know if that helps! Our team is investigating both bugs closer, and we'll post all updates here (and in this discussion) once we have them!

Just FYI - in my test runs, adding an intro slide before the question draw slides only fixes the issue on the first retry. If the learner retries the quiz again (this would be their 3rd attempt), the loading issue returns.

Hi Kristin.  Thanks for pointing that out - I saw similar behavior in my testing as well.  I've included that in our report.

Hello everyone ! Do you have any news about this bug ? I have exactly the same problem as Kristin. The quiz has a problem on the second try, and on the third try if I put an introductory slide before.

Thanks for checking in, John. I don't have anything new to share yet, but you're in the right place to stay up-to-date on our progress. We'll keep you posted!

Following this thread as well. Having the same issue when retrying a quiz from a question bank and testing the course in Chrome.

I changed the trigger for the Retry Quiz button to point to the slide I have before the draw quiz slide. I failed the quiz and now when clicking the Retry button (linked to the slide right before the Draw from question bank slide), the course freezes. Closing the course then re-launching and selecting to resume the course takes me to the Slide Results where clicking the Retry Quiz performs as expected. Not sure if there's some latency that is causing the freezing.

Hi Sandie,

Curious if this is only happening in Chrome for you? If so, please let me know so that I can get this conversation added to our report as we continue to dig into this one.

Katie shared some details and a workaround option in the meantime.

Hi Everyone,

I am happy to share that the issue where the result slide would freeze on retry when the content starts with drawn question banks is now resolved! 

The next step is to update Storyline 360 by heading to your Articulate 360 desktop app and clicking "Update" next to Storyline.

If the problem reappears, please let us know! We are happy to help!