Hi. This has happened in 2 courses now and I think I finally figured out what is happening but cannot solve it.
I have a menu layer on every slide. All works perfectly until I choose to 'resume to saved state' upon revisiting. Now, it only happens in one or two slides in the entire course, but upon a revisit, the menu layer will wrongly pop up when advancing to the next slide. When advancing, using buttons I created, there should be no pop-ups.
ANy ideas how to solve this? I have tried to remove PNG's, rebuild, add triggers to return to completed state rather than the slide option.
I apologize for the issues you are experiencing with your menu layer popping up at incorrect times in your slides.
Since you have tried a lot of troubleshooting measures already, I think it would be best if you could share your .story file with us so we can investigate what's happening further. You can do that either publicly here, or privately in a case. We will delete it from our systems when troubleshooting is complete.
is it returning after you use the menu to jump from that slide? If it is your menu layer then you need to ensure the menu is closed before you leave the slide
2 Replies
Hi Starla!
I apologize for the issues you are experiencing with your menu layer popping up at incorrect times in your slides.
Since you have tried a lot of troubleshooting measures already, I think it would be best if you could share your .story file with us so we can investigate what's happening further. You can do that either publicly here, or privately in a case. We will delete it from our systems when troubleshooting is complete.
is it returning after you use the menu to jump from that slide? If it is your menu layer then you need to ensure the menu is closed before you leave the slide