Returning to Storyline

After leaving for some two or more years, I am returning to Storyline 1 to carry on my developments.  But my old computer has died.  I have installed Storyline 1 with my serial number and then went looking to install the character pack with my serial number for that product.  However, the help screen says "Use the link in your product confirmation email to download the character pack or bundle installer to your computer. "  So sorry, but I cannot find my product confirmation email from 2012.  And the account page does not go back any further than 2013.  Can anybody help me access the character bundle that came with Storyline 1?  Thanks so much.

John

 

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