Has anyone experienced Storyline reverting back to an earlier iteration - even though saved to C:Drive? We've also experienced spontaneous and random formatting changes back to the default settings. Initially we thought this was because we worked on a network, but even versions saved to C have corrupted. We've also experienced that a file published to 360 for review has shown up differently to different viewers - from the same link. Any help will be appreciated.
Thanks Matthew. If this was just happening to me I'd be thinking I was messing up somewhere, but it's happening to the OCD members in the team, and they watch for everything!
We're now stressing with everything we send for review / signoff in case we get the unexpected 'revisions' occurring. Keeps us on our toes though.
YES!! we are having exactly that problem - two developers two PCs 2 different licences.
Not had the review issue but we are having problems when we have made revision to a file saved and the experienced them reverting back to some times several versions past, very odd and VERY annoying.
Have updated today to latest version and will monitor but if this continues we will be logging a support email too :(
Same here. We have to be careful that only the developer is opening the file, and anyone else who needs to make updates does on a copied version (not save as) - which then becomes the new version. Not sure whether previous 'save as' operations have caused problems.
Just saw another problem: published version had a spacing fault but project was okay.
I have noticed that occasionally, when doing something with my old-ish version of Storyline (v 3.9.13567.0), like say, applying text edits, or formatting a shape, or even positioning an element within a slide, the edit I had just performed a moment ago has not been applied.
Like, it was there, done, saw it on screen, looked away and when I turn back the edit has been 'undone' or, spookily, like it... never... had been done!
There is no 'redo' option in case one accidentally hit CTRL-Z. It just... isn't there.
It's not identical to the above issues in that it happens 'live', not when saved, at least as far as I can recall.
This has happened quite a few times, randomly over the last few weeks to make me nervous enough to double check every edit I have been tasked to do. It is time consuming and making me paranoid. The only solution seems to be to stare intently at the screen and never, ever, look away.
Hi Matt. I have absolutely no idea who you are or why you keep harassing me online! :P
About the Undo button, what I meant was that whenever I have noticed that the edit, for example, wasn't there on screen after taking a sip of my hard-earned early morning whisky, I thought that maybe I had accidentally hit Ctrl+Z (Undo) only to find that the Redo arrow is greyed out, illustrating that nothing had happened!
Nothing, man! Don't you understand? It's like it wasn't even there man!
Yeah, I particularly hate the way that Storyline's undo regards manually dragging a top layer of, say, a 20 layer slide to the bottom layer, as 20 undo steps instead of the single action it was.
Has there been anything found related to this issue?
I have a team of designers with 4-5 saying they are finding this while 6-10 others have never seen the issue. Those who are finding the issue have now started to try and take screen shots to document edits that were done vs. finished products looking like the work was not completed. They've reported text edits changing/reverting, Alt text changing/reverting, colors changing on their own, etc.
I'm curious to see if teams have noticed any correlation with file size, with courses with a lot of images and content vs. some that is not, etc.
All of our courses are 508 compliant so we need to see if we can find why updated Alt Text is changing on it's own with seemingly erratic timing.
Hey everybody. I'm excited to let you know that we just released update 19 for Storyline 360! It includes new features and fixes - check them all out here.
One of the fixes addresses an issue where files were reverting to old content after previewing or when re-opening the file.
Here’s how you can update Storyline 360 to take advantage of everything the latest release has to offer. Let me know how you make out!
Hi, I just saved a file with a new name, using "save as" and it reverted to an older version of the file. I knew this was happening, but I couldn't prove it until now.
My June_12.story file has the changes but when I saved it as June_14.story, the changes reverted. I panicked, then looked at the June_12.story file and the changes were all there.
14 Replies
Thanks Matthew. If this was just happening to me I'd be thinking I was messing up somewhere, but it's happening to the OCD members in the team, and they watch for everything!
We're now stressing with everything we send for review / signoff in case we get the unexpected 'revisions' occurring. Keeps us on our toes though.
I have. The random / unpredictable nature isn't helping. A bit like identifying the 'unknown unknowns'.
YES!! we are having exactly that problem - two developers two PCs 2 different licences.
Not had the review issue but we are having problems when we have made revision to a file saved and the experienced them reverting back to some times several versions past, very odd and VERY annoying.
Have updated today to latest version and will monitor but if this continues we will be logging a support email too :(
That's the fun part of it :) when it happens you start to question your sanity but we have both seen it here in our offices...
Just saw another problem: published version had a spacing fault but project was okay.
I just want to chime in with a similar issue.
I have noticed that occasionally, when doing something with my old-ish version of Storyline (v 3.9.13567.0), like say, applying text edits, or formatting a shape, or even positioning an element within a slide, the edit I had just performed a moment ago has not been applied.
Like, it was there, done, saw it on screen, looked away and when I turn back the edit has been 'undone' or, spookily, like it... never... had been done!
There is no 'redo' option in case one accidentally hit CTRL-Z. It just... isn't there.
It's not identical to the above issues in that it happens 'live', not when saved, at least as far as I can recall.
This has happened quite a few times, randomly over the last few weeks to make me nervous enough to double check every edit I have been tasked to do. It is time consuming and making me paranoid. The only solution seems to be to stare intently at the screen and never, ever, look away.
Hi Matt. I have absolutely no idea who you are or why you keep harassing me online! :P
About the Undo button, what I meant was that whenever I have noticed that the edit, for example, wasn't there on screen after taking a sip of my hard-earned early morning whisky, I thought that maybe I had accidentally hit Ctrl+Z (Undo) only to find that the Redo arrow is greyed out, illustrating that nothing had happened!
Nothing, man! Don't you understand? It's like it wasn't even there man!
Yeah, I particularly hate the way that Storyline's undo regards manually dragging a top layer of, say, a 20 layer slide to the bottom layer, as 20 undo steps instead of the single action it was.
Thanks Matthew.
This is concerning.
I've linked to Josephine's case and I appreciate you linking these two threads.
Please reach out to our support team here if needed. We certainly want to be aware.
Hi Leslie,
Has there been anything found related to this issue?
I have a team of designers with 4-5 saying they are finding this while 6-10 others have never seen the issue. Those who are finding the issue have now started to try and take screen shots to document edits that were done vs. finished products looking like the work was not completed. They've reported text edits changing/reverting, Alt text changing/reverting, colors changing on their own, etc.
I'm curious to see if teams have noticed any correlation with file size, with courses with a lot of images and content vs. some that is not, etc.
All of our courses are 508 compliant so we need to see if we can find why updated Alt Text is changing on it's own with seemingly erratic timing.
Hi Jackie,
I do not have an update on this. It has been reported and we've looked into the reports and files shared with us.
I would be sure that users are on the latest update and encourage them to repair their software.
Be sure that they are working locally on their C: Drive as well.
Hey everybody. I'm excited to let you know that we just released update 19 for Storyline 360! It includes new features and fixes - check them all out here.
One of the fixes addresses an issue where files were reverting to old content after previewing or when re-opening the file.
Here’s how you can update Storyline 360 to take advantage of everything the latest release has to offer. Let me know how you make out!
Hi, I just saved a file with a new name, using "save as" and it reverted to an older version of the file. I knew this was happening, but I couldn't prove it until now.
My June_12.story file has the changes but when I saved it as June_14.story, the changes reverted. I panicked, then looked at the June_12.story file and the changes were all there.
Hi Helene,
Can you check what update of Storyline you're using currently? That issue was fixed in Update 19 of Storyline 360 as Crystal had noted.
You can check by going to the "Help" Tab -> "About Articulate Storyline".
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