Review Results Functionality Issues

Oct 10, 2013

Hello eLearning peoples.

We are having a terrifically wonky time over here with the Results Slide.

To start, we have a long course with a pretty serious post-test. The course was experiencing a lag with a "Submit All at Once" setup, so we adjusted the post-test to submit once at a time.

Due to this change, if/when students decide to retake the test, it would take several seconds for the post-test to reset, and the impatient student would start clicking around mess up their score.

QUESTION 1: Is there a way to speed up either the submission of all post-test questions or reset the post-test?

We rebuilt an entire dummy-proof results slide that addresses the lag and has a fail-safe layer to assure they are ready to reset the test.  Not great, but we got closer.

NOW...students are somehow clicking "Review Results" and through a series of undefined clicks, end up in the Review Results mode looking at Questions, with no selected answers, causing confusing, resulting in helpdesk calls.  We cannot reproduce the issue, but have several calls on the issue.

QUESTION 2: Has anyone had this issue? Why/How would questions in Review Mode act this way?

Hopefully this resonates with someone.  Thanks for reading!

8 Replies
Ashley Terwilliger-Pollard

Hi Tim,

In regards to your first question, the loading time may be an issue with a large quiz due to the amount of data that is stored and how it has to transfer it all to your LMS. This article is about Quizmaker, but will also apply to Storyline. 

The second question, since it seems more sporadic and you're unable to reproduce it's hard to diagnose. I hope that the community can help you out here with this one! 

Ashley Terwilliger-Pollard

Hi Tim,

Thanks for the image - have you checked the slide properties for this quiz to see if they're set to "Reset to initial state" on a revisit? This would normally not reset within the review anyway, but I'm just trying to think of possibilities. Since your quiz is so large, it's likely to big for the forums, but are you able to share your .story file with our Support team? 

Ashley Terwilliger-Pollard

Hi Tim,

I see that Cleo replied and shared the following information which I've included below here. If you need additional help, you can reply to Cleo at

I would suggest that you contact those who experienced the issue and ask them do the following: 
1) Install latest update for their browser. 

2) Upgrade Adobe Flash Player here: 

3) If your LMS requires Java to be installed on the client computers, be sure the correct version of Java is installed and enabled for your browser. Java can be downloaded and installed here: 

4) Clear your browser cache. You can do this in Internet Explorer by going to Tools > Internet Options > General > Temporary Internet Files. Select Delete Cookies and Delete Files. 

5) Also in Internet Options, on the Security, Privacy, and Advanced tabs, reset everything to its default settings. There is a button on each tab to reset defaults. 

6) In Windows Vista / 7, go to Start > All Programs > Accessories > Run.  In Windows XP, go to Start > Run.

7) Copy / paste the following line of text (depending on your operating system) into the Run dialog box. Click OK, and delete the entire contents of the window (folder) that opens.

Windows Vista / 7:
"C:\Users\%username%\AppData\Roaming\Macromedia\Flash Player\#SharedObjects"

Windows XP: 
"C:\Documents and Settings\%username%\Application Data\Macromedia\Flash Player\#SharedObjects" 

8) Close all browser windows for the changes to take effect, and then retake the content again to see if they can replicate the issue. 

You may also ask them to test other browsers like Google Chrome/Firefox with the latest version of Flash Player installed.  

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