Review Results not jumping to slide

Hey there Kara,

Thanks for letting us know what's going on. Is your resume behavior set to "Never resume"? There is a known issue in Storyline 360 where the Review Quiz button will not work when you set your player to "Never resume" on restart when the content is viewed with HTML5. 

What you're describing doesn't match that issue exactly, but it could somehow be affecting your file. Can you share your project file with me so I can take a closer look?  

This is my issue exactly:  Review Quiz button will not work when you set your player to "Never resume" on restart when the content is viewed with HTML5. 

Any ETA on a fix or workaround...?

Hello Trish and welcome to E-Learning Heroes :)

Sorry to hear that you've run into this issue as well, but it certainly helps with tracking users impacted and I will update this report.

That being said, I do not have an update to provide at this time. It's helpful to understand how we handle this process typically, so here is some information on how we tackle bugs.

The workaround we have listed:

• Set the player to "Prompt to resume" or "Always resume" on restart.

Is there also an issue with Storyline 3? I have my player set to "prompt to resume" but the review results button isn't working.

Hi CR, thanks for checking in. We've found that the Review button doesn't work in Storyline 3 when the player is set to "Never Resume."

Do you find that this happens when you're testing the published file? Did you host the output on a web server like Tempshare to test it? 

I have the same problem in Storyline 3 and I am set to Prompt  to Resume. I get the Review Results trigger added automatically, but no Jump to the beginning of the assessment trigger. When I add the jump trigger manually, it works in preview, but it does not work when I publish. I haven't tried to build the whole button manually - I have only added a trigger manually to the Review button on the Results slide.

Hi Heather!

Sorry that you've run into an issue.

Do you have your player set to "Never Resume" as well? We do have this reported as an issue.

No, I'm set to "Prompt to Resume".

Oh my goodness - totally over-looked that right in your description. I apologize.

Do you have a .story file that we can take a look at?

Update: I published for LMS then tested it out in TempShare when I had the above problem. When I loaded it into the LMS, the Review button worked for me.

Ah, good catch Heather. 

If you wish to test your LMS published content prior to uploading to your own LMS, we recommend using SCORM Cloud.

Tempshare is better for testing web published content.

I have the exact same problem. My player is set on Always Resume. However, the Review results button doesn't do anything.

I even tried creating a test file with just 2 slides: 1 question and 1 result screen, including the review results button. Even that file didn't work. I publish to Scorm 1.2, for HTMl5 with flash fallback. And I tried it out by opening it directly from my computer.

EDIT: in Scorm cloud, the review result button works?!

Hi Sara!

Sorry that you've ran into a similar issue.

Sounds like you may have been testing locally and once you uploaded to the intended environment it is working as expected?

When you view a Storyline 360 course on your local hard drive, you'll encounter security restrictions from the computer, web browser, Flash Player, and network that can cause various features of the course to fail. To test your published content and share it with others, it's best to upload it to a web server or LMS. See this article for details.

Hi everyone!  We just released another update for Articulate 360, and included a few important fixes and new features that you'll see in the release notes here.

In this update, we fixed some quiz review issues in HTML5 output, including the Review Quiz button not working when the course was set to never resume.

Just launch the Articulate 360 desktop app on your computer and click the Update button for each application.

I know some folks in this thread mention they're using Storyline 3. We’re still working on a rolling out the fix for Storyline 3, and we’ll be sure to update you as soon as we do!

Let me know if you have any questions, or feel free to reach out to our support team!

Hello, I have the same problem.  I publish my story and then test accessign the html5 file before I do the final publish to our LMS.  Any tips on how to fix it so that in testing it works.  I am not sure if the problem will resolve when published to the LMS until I do that.

Hey Sabine!

Not sure if you're looking for community feedback on how they work around needing to test content prior to uploading to your LMS?

We just cannot guarantee the content will work as expected and advise to view in the intended environment. 

I do know that SCORM Cloud offers a free account with limited storage if you just need a place to post and take a peek. Otherwise, I'll defer to the community.

Hi everyone

Has this issue been resolved in Storyline 3 yet? 

I've tried a few things to work around the Review button not working but have not found a solution yet. Any tips (or the bug fixed) would be appreciated!

Thanks, in anticipation

Hi Mark,

The issue where the Review button is not working when you set your player to "Never resume" on restart in the HTML5 output is fixed in Update 3 of Storyline 3. You'll need to download the update and republish your content to apply the fix.

If you're still seeing some odd behavior, can you share a copy of your .story file with us here?

Hi Ashley, thanks for your reply. We'll install the update and give it another try.

Thanks!