Safari browser don't run the courses correctly anymore

Hi there, Per.  Thanks for sharing those troubleshooting steps you performed!  We do recommend testing in SCORM cloud, and you're right, if the problem persists then it may be a file or software related issue.  It sounds like this is happening with all of your courses.

I'll start easy:  Verify that you are running the latest update of Storyline.  For Storyline 2, we released Update 9 on May 23, 2016.  For Storyline 1, our last release is Update 10 from September 15, 2015.  You can check under the Help tab in any project > About Storyline.  The latest versions of Storyline provided additional support for Apple iOS 9 which addressed an issue with the audio not playing correctly.

Would you be able to attach your file here for us to do some testing?  You can also share it here privately.  I'm interested in seeing the "load" process to better understand what's happening.

Finally, to throw this out there.  Mobile Safari is known to have some limitations about how it handles multimedia content as described in our article here.  The fact that your courses have run smoothly in the past, however, and I'm not sure if this is just happening on the mobile end, detracts from this idea.

Hello Crystal

Thanks for your reply.

We have two courses, and the problem is about the same for both courses. The courses has not been developed at the same time, so they don't act exactly the same, but the main issue is there for both courses.

Both courses was running smoothly until just recently. I made a test where I have an old SCORM and the new compiled SCORM.

Please take a look of the attached file to have an overview of the tests.

Yes, I was running Storyline 2 update 9 when I made the last Scorm packet - which was testet on scorm cloud. It fails using cloud scorm when using firefox on PC.

You can have look on the test on our platform by logging in on www.eku.dk as:

Username: articulate    

Password: 1234

By failure the test is called Firefox test - it should have been called Safari test

Also find attached a copy of one of the old SCORM packets and a copy of the new SCORM packet.

Hope that you will find the information needed to solve the problem.

Best Regards 

EKU, Per Nørsten

Attached is the old scorm packet

copy of the new SCORM package

It works fine on Safari on my Mac

Hi Phil. Yes the course works ok using a macbook with safari. Please look at the attached excel file where the course don't work.

Hi Per looking at you spreadsheet all of the browsers you have problems with are not supported browsers for Storyline content.

On windows for HTML5 content the only supported browser is Chrome

ON Mac Chrome and Safari

On tablets Android = Chrome iOS = Safari

Safari on the PC was discontinued in 2013

Flash is supported on all modern browsers on PC and Mac

OK Phil, I have never known that, and it is a problem do to the fact that we guarantees support for Explorer, Chrome, Firefox and Safari.

So what you say is that there is no support for edge and explorer????

Still looking at the excel file - the course is not running on an IPAD using chrome!

Where do I find the full documentation for supported platforms/browser.

https://www.articulate.com/support/storyline-2/system-requirements-for-articulate-storyline-2 There is IE and edge support for Flash content.

I think you may need to remove support for Safari on the PC, it is no longer developed by Apple and it rather old now.

Chrome is not supported on iOS on android only Safari. 

I think you need to make an update on the article, as it says only AMP on Apple IOS and Android OS.

I agree the importance of urgent changing our policy for supported platforms/browsers.

IOS devices are also included under the HTML5 content

And what about android OS

Is also listed under HTML5 content

You already mentioned that. I am sorry´.

Thank you very much. I need urgently to recompile course content using the new storyline 2 - 9 and upload complete new content to the LMS platform.

Please - another question.

If we choose the "Use Articulate Mobile Player for iOS and Android, will a mobile user then still be able to run the course using a browser?

They all be prompted to open the AMP, they can run it in a browser but would need to manually change the URL to the Story_html5 file

OK, thanks.

The reason I ask is that running the courses on an IPAD, all annimated illustrations is sorrounded by a purple outerline

That's one of the reasons why we don't want to force our users to use download it.

And there will be no way to avoid the purple ring surrounding the animated illustrations?

Hi Per,

I'm not sure what you mean by the purple ring around animations - could you share a screen capture of that here? 

My audio files not playing on my Ipad Air 2 (iOS9) with Safari and Chrome. 
Everything is fine in desktop and Android.

Please, help us !

Hi Felix,

Have you used the latest update of Storyline 2 Update 9 to publish your content? Can you share a copy of your .story file here with us so that we could take a look?