Same video in two courses - it works fine in one published course and it freezes in a second published course

Hi Dale,

Try removing it and re-uploading. 

I don't understand how that is going to help.   

Sometimes when dropping in a file it gets hit with a glitch.  If replacing the file doesn't work, try reaching out to Articulate support: https://articulate.com/support/contact

I am having the same issues. However, the audio plays on some slides and not others. Ridiculous!

Thanks for reaching out and letting us know that you were running into a similar issue, Norma.

I see that you were able to reach out to our support team and that Phil and Ryan are assisting you.

This is not Norma.

Hi Dale,

You must be subscribed to this conversation. 

I recorded a quick Peek 360 video on how you can unsubscribe if you prefer.

Just click 'View' vs. 'Reply' when you get this e-mail to open this discussion.

Hi,  I started this conversation.    Norma joined it.  

Norma, have you been talking with anyone from tech support?    Did they provide any help?

Dale - I sent my file to support.  They heard the sound perfectly.  I knew that would happen.  I think there was some sort of bug in mine.  In any event, I went back to my file from the day before and re-recreated the two slides that were the issue.  Sometimes, it's just what you have to do.  But I also told support that I wanted them to be aware of this issue.  Thanks for asking.

OK thanks Norma!