Save error message
May 14, 2012
Twice today I have been working in Storyline and received a pop-up error saying "This project can not be saved" once I get the error I am unable to save or even do a save as and rename the presentation. The first time I received the error the title of my presentation name was changed to untitled2 and I wasn't able to change it, the second time the title stayed the same, but still unable to save it to my desktop or to a shared folder.
When I close out the presentation it gives me the pop-up asking if I want to save and I click save and nothing happens the only way to close the window out completely is to click on don't save.
Has anyone else seen this error and if you have do you know what happened or is it a bug?
69 Replies
This thread was really useful to me just now. I published a project just an hour ago with no problem, then tried to publish another project and was getting incomplete outputs. This was always preceeded by the "Low Memory" warning when I was verifying player properties.
I found Mike Bethany's post above to be the ticket! Somehow that project file was corrupted (and saving new versions of it did nothing), but when I created a NEW PROJECT, then IMPORTED the other project in, everything worked like a charm!
Not sure why this happened, but as long as I have a fix or workaround, I can roll with it!
Awesome Krista! Glad that worked for you!
Diane, I can see in your working with Cleo that you are actually checking that same solution. I hope it works as well for you as it did for Krista!
Hi Jennifer,
I have this problem too. Do you remember how you solved it after your last post? Or did you not have the problem again?
Would really like to hear from you. We plan to go live next week monday and I cannot save my work any more!
KR
Marijke
Hi Marijke! I'm not sure if Jennifer is still subscribed to this thread so you may need to send her a PM.
Hi Marijke (and thanks Leslie!) - I have not had this problem since Update 2 was released. However, I would suggest that you have plenty of room on your hard drive, just in case Articulate is relying on it for virtual memory. Not sure though. Sorry I couldn't be of more help. Good luck!
No, thank you Jennifer for popping back in to share
Hi, We are having the same problems in our team, is there any possible fix to it yet? (I mean other than closing open windows and working locally)..
thanks,
Oren.
Hi Oren! The most common fix on this issue seems to be to import into a new project. I checked on the case listed above and it was that as well because something became corrupted.
I used to have that problem too. Ever since I have been doing once or twice a day maintenance by running; run/temp/select all/delete the problem has stopped.
Dont forget to empty recycle bin afterward.
I have found SL to be a real resource hog. You will be surprised at the amount ot temp files you delete. Sometimes SL is worse than others. Keeping other windows and open applications to a minimum, not leaving things open you don't use during the day, helps too.
Thanks for sharing David.
I have the same experience. I looks like my memory is being “eaten” by storyline. I consumes much more than the size of my project(s). So now and then I receive some memory back when restating storyline. Also during the time working on a project I see my memory lowering. Especially when opening 2 projects at the same time while copying slides from one to another. A lot of memory seems to be stuck in temporary files, which are not always easy to find.
Hi S! Sorry to hear that you have run into difficulty with this. This thread is a bit dated, so I wanted to be sure that you are utilizing the latest update to Storyline 2, which is now Update 7.
If so, you may want to consider a repair of the software.
I'm having this issue as well, and am using the latest update to Storyline 2. Is importing into a new project still the best fix?
Yes Adrienne! I would start with that. Be sure that you are utilizing the latest update as well, which is now Update 9 (this will repair your software as well).
Hi Leslie,
I updated, imported, and am still having the same problem. Sometimes I get the "This project cannot be saved" error. Other times when I try to save the file, it says I have to overwrite the old one. When I click "overwrite," I get an "Object Disposed" error message. It allows me to save it under a new name, which is annoying because I save quite frequently, so I end up with dozens of files.
One thing I'm wondering- every time I open a Storyline file, a blank Firefox window opens as well. (It used to have a pop-up asking me how I wanted to open the file, and I would click Storyline 2. Now I've set it to automatically open Storyline files with Storyline 2, but the Firefox window still opens.) I usually just close the Firefox window immediately. Do you know why this window opens? Is it possibly related? (I don't know anything about computers, but I'm thinking maybe the computer gets confused when the Firefox window is closed but the Storyline file is still open.)
Hi Adrienne!
I would advise that you work directly with our support team here. We need to understand why you cannot save your project and I've not heard of the Firefox element before :)
Thanks! Just submitted a support case. I think the Firefox thing has been happening since I first started using Storyline (which would have been Storyline 1)... I thought it was normal. I just asked my coworker if it happens to her and she looked at me like I was crazy...
Thanks Adrienne :) I do see where you reached out to our team (00805591). You should be hearing from someone soon and I will follow along as well.
Hi Adrienne! I popped in to check on your case this morning and it looks like Miker is assisting you. Looks like he was unable to re-create the issue, but has shared some additional troubleshooting with you.
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