1 Reply
Christine Hendrickson

Hi Aditya,

I'm afraid I don't have experience with that particular service, but it may help to test the course outside of the service to see if it's server-specific. I would recommend comparing the performance of your content at SCORM Cloud.

If you cannot reproduce the problem there, this is likely an LMS-specific issue.

You also want to be certain that you are packaging your published content properly for your LMS. Also, be certain that you have contacted the Support Team for your LMS, since they are best-equipped to tell you if there might be an issue with these particular videos displaying on their servers.

You may also want to make sure that the service supports the MIME Types for media published in Storyline:

Articulate Support - MP4 Videos Require a MIME Type

Articulate Support - FLV Videos Require a MIME Type

Please let us know how it goes!

Christine