Hi, Sue -- Thanks for reaching out here and for mentioning that you are finding the same behavior when testing via the SCORM Cloud. I will go ahead and take a look to see if I encounter the same behavior and where the issue may lie, and will be in touch with my findings as soon as possible. Your patience is appreciated!
Hi, Sue -- Thanks so much for the opportunity to test your file! What's odd is that when I published (without making any adjustments to the file itself) and uploaded to the SCORM Cloud, the course appears to be functioning correctly:
Might I ask if you can confirm that you are working locally on your project? As described here, "Working on a network drive or an external (USB) drive can cause erratic behavior due to latency, such as file corruption, an inability to save changes, and loss of resources."
You may also want to consider importing the file into a new file to see if you find improvement, as well.
Thanks for following up, Sue, and apologies for misunderstanding, but I am now experiencing the same behavior you have described. I think it might be best if our Support Engineers were able to take a closer look to help determine the source of this behavior. I intended to create and submit a case on your behalf, however, I am not able to locate the necessary contact information under "Sue Van Der Kolk" in our Support ticketing system to do so. Please use this form to create a case and if you can share your case number here, we will be glad to follow with their progress.
4 Replies
Hi, Sue -- Thanks for reaching out here and for mentioning that you are finding the same behavior when testing via the SCORM Cloud. I will go ahead and take a look to see if I encounter the same behavior and where the issue may lie, and will be in touch with my findings as soon as possible. Your patience is appreciated!
Hi, Sue -- Thanks so much for the opportunity to test your file! What's odd is that when I published (without making any adjustments to the file itself) and uploaded to the SCORM Cloud, the course appears to be functioning correctly:
Here also is the link to my output as it appears on the SCORM Cloud if you are able to test there, as well.
Might I ask if you can confirm that you are working locally on your project? As described here, "Working on a network drive or an external (USB) drive can cause erratic behavior due to latency, such as file corruption, an inability to save changes, and loss of resources."
You may also want to consider importing the file into a new file to see if you find improvement, as well.
I followed your link and the course loads the first time you visit. Exit the course - then re-launch and you will see the issue.
Thanks for following up, Sue, and apologies for misunderstanding, but I am now experiencing the same behavior you have described. I think it might be best if our Support Engineers were able to take a closer look to help determine the source of this behavior. I intended to create and submit a case on your behalf, however, I am not able to locate the necessary contact information under "Sue Van Der Kolk" in our Support ticketing system to do so. Please use this form to create a case and if you can share your case number here, we will be glad to follow with their progress.
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