Screen recorder just "Stopped Working"

Good day, I am using Storyline 3's Screen Recorder now for the first time, but have not had a successful save. As soon as I record a decent piece of work it is as if it freezes. It tells me it "Storyline Stopped working" The Storyline 2 screen recorder worked much better. Can anyone tell me what to do to get this recording working, please? I recorded a piece of work at a client's site and was very embarrassed to get the same issue. What seems to be the issue, please? I upgraded to Storyline 3 and expected improvements, not the opposite. Please help?  

5 Replies
Ashley Terwilliger-Pollard

Hi Lida,

I'd be happy to help! A few questions to get us started:

  • How long was the screen recording you were trying to capture?
  • Are you working on local project files (i.e. your C drive and not a network/shared drive)? 
  • Does it freeze while you're recording, or when you've finished and are trying to save it? 
  • Have you check on going through a repair of Storyline 3 to make sure everything is installed and set up correctly? The steps here will walk you through it. 

Let me know when you get a chance to check into those items! 

Lida Greyling

Thanks Ashley!

I did everything, uninstall and re-install Storyline 3, checked the ,net files and downloaded and install a new flash player version. Last night I recorded a complex piece of work and once again it froze. This is nerve-wrecking working with an unreliable tool.

  • I try and limit the length of the recordings. That helped
  • Working on the local drive
  • It freezes on the "saving" indicator
Ashley Terwilliger-Pollard

Ah, Lida - I know how frustrating that is, I'm sorry. 😕  

How long was the complex piece? Storyline has issues around 2 hours - and that'd be a mighty long screen recording! When it freezes do you have to force quit Storyline or does it crash?

I'm going to start a support case for you so that our engineers can take a look at your set up and anything specific that's causing the issue. Keep your eyes peeled for a message from! 

Lida Greyling


Thanks so much! The recording was not close to 2 hours! It was at most 30minutes so I was very concerned about Storyline 3.
I appreciate that you took this issue further, and do hope we can find the answer. I cannot afford to work with an unreliable tool.
However - I am in software developing myself and I know how sinister bugs can occur.

Kind Rgds

Lida Greyling | metaWEAVE Consulting | Email: |
Tel: +27 (0) 12 756 4227/8 | Cell: +27 (0) 082 451 8974 | Fax: +27 (0) 86 681 9984 |
Centurion Close | Suite 2C | 119 Gerhard Street | Centurion CBD | South Africa |

Leslie McKerchie

Hey Lida!

I popped in to check on your case and it looks like Jonathan has reached out to you. You are welcome to continue the conversation with him there as you troubleshoot.

It looks like your email signature came through when you replied via email. You can remove that if needed and here’s a quick Peek video if you need help.