Screen Recording a Selected Window

Hello, Simon! A couple of initial thoughts come to mind:

• What Windows Display setting are you using? 
  1. Right-click your desktop and select Display settings.
  2. Click the Display tab in the upper left corner of the window that appears.
  3. Under Scale and layout, select 100% from the drop-down list.
• Are you viewing Storyline while using dual monitors?
• What version and update of Storyline are you using?

Hi Alyssa, Here are your answers :

I'm currently logged-in via a VPN so I can't access my display settings. I'll have to verify that.

I only have one monitor at the moment.

My version of Storyline is 3.20.16814.0. Pretty sure I'm keeping it up-to-date.

Thank you,

Just verified and my monitor display scale is at 100%.

Hi Simon,

Curious if you experience the same issue when working directly on your computer?

Articulate desktop-authoring apps aren't currently supported in virtual or smart card environments. For Storyline, Studio, Replay, and Peek to work properly, you'll need to create a local profile on your computer.

Hi Leslie,

I encountered the issue while working on my computer,

I only used the VPN this morning to answer Alyssa's question.

Thanks for clarifying that, Simon! In that case, it sounds like you're working on a normal setup, and we wouldn't expect any issues there.

Could you share a sample file that displays the problem? We'd love to take a closer look at this. 

You can send it over by clicking here. 

Hi Alyssa, thanks for the answer and follow-up. Unfortunately, company policies keep me from sending the file as it uses a software developped by our company. Maybe I can speak with the developpers over here and see if this is caused by one of our software's setting. Thanks again,