Screen Recording - Blank in preview or published

Aug 20, 2012

I created and inserted a screen recording, seamless so far! I can right click on the recording and choose preview, and it plays fine. But, when I preview the entire file or publish it, I have blank screens and the screen recordings do not show at all. Please advise!

1 Reply
Peter Anderson

Hi Sally,

Sorry for the trouble. Curious to know if you're able to import the project into a new .story file and still replicate the behavior. If you'd like, we'd be happy to take a closer look at this. Please submit a case using the link below so our support team can assist you further:


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