Hi Peter! I just took a peek and did not see an additional master created when I utilized a screen recording. Do you have a sample .story file we could take a look? Do you see this across all projects?
Hi, Peter -- Thanks so much for reaching out, and my apologies if I am unclear on what you are describing, but I am not familiar with that behavior. May I ask if you are working locally as described here, and have you had a chance to run through the troubleshooting steps here to see if you find improvement? If issues persist, I'd recommend that you connect with our Support Engineers via this form for additional technical insights, and if you'd like to share your case number, we will gladly follow along. :)
When I use a standard SL template it doesnot create an extra master
template .
I created for us a custom made standard template. When I create a screen
recording SL created a extra set master slides. I Will try to send the
file. Can I send it personally.
4 Replies
Hi Peter! I just took a peek and did not see an additional master created when I utilized a screen recording. Do you have a sample .story file we could take a look? Do you see this across all projects?
Hi, Peter -- Thanks so much for reaching out, and my apologies if I am unclear on what you are describing, but I am not familiar with that behavior. May I ask if you are working locally as described here, and have you had a chance to run through the troubleshooting steps here to see if you find improvement? If issues persist, I'd recommend that you connect with our Support Engineers via this form for additional technical insights, and if you'd like to share your case number, we will gladly follow along. :)
Hi All
When I use a standard SL template it doesnot create an extra master
template .
I created for us a custom made standard template. When I create a screen
recording SL created a extra set master slides. I Will try to send the
file. Can I send it personally.
Hi Peter! You are welcome to share here privately.
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