Screen Recording Errors

Jun 08, 2015

What should I do if my screen recordings do not download into my project in articulate? I used the "Record Screen" button and started recording before I began. When I finished I hit esc. and then tried to input the video. This same process happened twice.

1 Reply
Christie Pollick

Hi, Dustin - Please check out this information on Inserting Screen Recordings, and if that doesn't address the issue you are seeing, there are a few things we can try first to rule out some common issues: 

Please make sure you are working locally as described here, and you may want to try importing the file into a new file. If you are still having issues, you might want to try to repair Storyline. Also, could you please ensure that you are utilizing the most recent SL2 Update? Info on Update 5 can be found here