Screen Recording won't record the right size screen

Here is the source file.

Here are the screenshots of what happens.

Hi Heather,

Thanks for sharing your file and images. 

I took a look at the file and noted scenes 5 and 6 had step by step screen recordings that looked to match what you're hoping to accomplish. I could see the screen recording on the slide and the slide master items such as your Home, Info and Menu buttons and those were also accessible to be clicked while previewing. Were there other slides that were causing you trouble?

With a screen recording using Step-by-step mode it's important to note that the screen recording becomes a part of the slide background. There isn't a built-in way to move, resize, or change that - as this keeps the transition between slides and clicks in place. 

What I've done in the past is conduct the screen recording at the desired size, and then either import that into a new Storyline file at a larger size or look at adjusting the story size after the fact. If you adjust the story size you can choose between these options:

• Scale to Fit: This scales existing slide content to fit proportionately within the new size. Objects that have locked aspect ratios will maintain their ratios. Objects that don't have locked aspect ratios may change shape, depending on the slide size you choose. (Learn more about locking aspect ratios.)
• Fill Background: This keeps the current slide background and applies it to the new size, but it doesn't resize your slide content. If you choose this option, use the corresponding Story Position drop-down to choose where existing content should appear on your slides.

If you need more help, let us know! 

Ashley

Thanks for taking a look at this.

Actually the course is ok. However, I need to add an new scene and the screen recording isn’t working like it did for how I did the ones on this course.

This course was created last year. I’m trying to edit/update it with new recordings.

Does this make sense?

Thanks
Heather

Sent from my iPhone

Hi Heather,

Thank you for the further explanation. The original images you shared make sense now.

Are you using an external or secondary monitor for this recording? We have seen an issue reported with this and the solution is to ensure that both the computer and the monitor are set to 100% (96 DPI) resolution.

Hello

Yes I have 2 monitors and my laptop. Would it work if I disconnect the monitors?

Do I still need to change the DPI as well?

Thanks
Heather

Sent from my iPhone

Thanks for the additional context, Heather!

You should be able to use all three displays if their display settings are set to 100%. Let me know if that helps, or if your displays are already set to this %. Happy to keep digging!

Hi, I am really struggling to set up our screen recordings in Articulate 360. The Story size is set at 4:3, 720x540. I would like to increase the recording size and keep the same aspect ratio of 4:3, such as 1080 x 810 or 1280 x 960. Is this possible? 

My test recordings grab really wonky images. Per this thread, I set my monitors (laptop and 2 large) to 100%, and set recording size to 1375x1033 (approx 4:3). It captured the image from both a large monitor and part of small laptop monitor. Please see file #1 attached.

Another test is attached (#2) where I recorded on my large monitor with default recording window 4:3 720x540. It captured the recording window along with the rest of the large monitor screen (no laptop screen captured).

A third file is attached (#3) - the successful test. The only way I can make a recording that captures exactly what I want is when I record on my laptop screen at 4:3 720x540. I cannot involve other monitors. I could use some guidance on how to make this easier.  Thanks all!

Hello Jill!

Thank you for providing screenshots! I see how the solution here is to record on your laptop screen without the external monitor. This is actually our recommendation - to unplug any additional monitors when recording your screen since the issues do occur. We've noticed the same on our end.

We have logged this with our team, and I've added your comments. It hasn't been prioritized since other fixes and features are slated for upcoming releases. If our team reroutes, I'll be sure to update you in this discussion.

This is the same thing that continues to happen to me, regardless of a secondary monitor. it is SOOOO frustrating and, quite frankly, a blocker to my work. I'm relegated to using Camtasia screen recordings and then rigging those to work in Storyline. I submitted a ticket and I got very little help. 

I was referred to articles that I had already read. I do my best to research as extensively as possible before engaging support. I am the only one in my team having this issue. We've troubleshot it every way we know. 

I'd love to have a support rep contact me so that we can do a screen share and get to the bottom of this. Otherwise, I'm thinking we're going to have to go back to Captivate. At least there you can change the slide size of a recording. 

If anyone has another other suggestions, I'd appreciate it.

PS

I can't record at such a small size (720x540) because it changes the UI in the software I'm creating training on. (Sorry for ending in a preposition.)

Hi Martha!

I'm sorry for the trouble! I see that you've connected with our Support Team for additional troubleshooting. Great call! We'll continue the conversation in your support case.

In case it's helpful, a colleague and I were troubleshooting this issue today.  When unplugging the external monitor didn;t work, in desperation we tried rebooting the laptop. After the reboot, recording worked as planned - we got the screen size we selected without any black space, extra monitor screen area, etc. 

Hi, everyone!

I have some great news to share! We just released another update for Storyline 360. In Update 77, we've included important fixes and new features.

One of the enhancements we've included: 

• Storyline 360 now supports screen recordings on primary and secondary monitors with DPI settings over 100%.

Launch the Articulate 360 desktop app on your computer to take advantage of this update, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.

Please let me know if you need additional help!