Our team recently discovered that the search functionality in our projects no longer works after publishing with the latest version of Storyline.
It seems to be a bug that was introduced with the January 21, 2020 (Build 3.36.21213.0) update because we were able to get it back by reverting to the December 19, 2019 (Build 3.35.21017.0) version and republishing.
We've already submitted a ticket, but I wanted to post here as a heads up to others who might not be aware. Has anyone else encountered this after installing the January 21 or January 28 update?
Thanks for popping in. It sounds like you may be running into a similar issue.
With your permission, I'd like you to share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.
Hi Leslie! Thanks for the response. I have already submitted a ticket on this issue (#02146798), and they have submitted it as a bug.
Basically, in the latest version of Storyline, search only works for slides made visible in the menu. We hid slides in our menu, so search stopped working for those slides.
We are hoping a fix can be put in place so we don't have to rework all of our courses/keep uninstalling/reinstalling different versions of the tool.
Hi, I have the latest version. 3.40.22208.0. When using Search with one word it will work fine. However, on another word it won't work at all...even with that 'searched' word showing on the screen.
With your permission, I'd like to take a look at your project file to investigate what's happening. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.
We appreciate your updates on this issue! I'm excited to report that we've released the fix in today's update for Storyline 360!
Fixed: In some cases, the search feature worked inconsistently. In others, learners could use the search feature to jump to unvisited slides when menu navigation was restricted or locked.
All you need to do is update your Articulate 360 desktop app to make sure you're using Storyline 360 Update 41 (Build 3.41.22450.0)! Head over here to see what other features and fixes are included in the version.
19 Replies
Yes, I hope this can be resolved!
Hello Natane and welcome to E-Learning Heroes :)
Thanks for contacting us to share that you're seeing an issue ith the built-in search functionality for your project.
I took a look and I'm not seeing a related case. Do you have your case number? I'd be happy to take another look and connect all the dots here.
Hi Kristin,
Thanks for popping in. It sounds like you may be running into a similar issue.
With your permission, I'd like you to share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.
Hi Leslie! Thanks for the response. I have already submitted a ticket on this issue (#02146798), and they have submitted it as a bug.
Basically, in the latest version of Storyline, search only works for slides made visible in the menu. We hid slides in our menu, so search stopped working for those slides.
We are hoping a fix can be put in place so we don't have to rework all of our courses/keep uninstalling/reinstalling different versions of the tool.
Thanks for reporting this to our team, Kristin.
I've attached this conversation so that I can share any updates here as well.
Confirming not working.
Hi, Nikolai. Thanks for reaching out!
We're still looking into this bug's cause, but you're in the right place to stay up-to-date on our progress!
Same issues here.
Hi CK1,
Do you know what version of Storyline you're using?
You can check by going to:
Help > About Articulate Storyline
We are currently on Build 3.40.22208.0 of Storyline 360. You can read all of the details here.
We have this marked as resolved in Build 39, but if you're still having difficulty we would be happy to take a look.
Working for me now. I'm running Build 3.40.22208.0.
Thanks!
Thanks for confirming, Nikolai.
Hi, I have the latest version. 3.40.22208.0. When using Search with one word it will work fine. However, on another word it won't work at all...even with that 'searched' word showing on the screen.
Thanks, CK1.
With your permission, I'd like to take a look at your project file to investigate what's happening. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.
File uploaded. Thanks for looking into this.
Thanks, CK1. I'm taking a look now.
Hi Leslie, just popping in to confirm that Build 39 resolved the issue for me, and it's still working after updating to Build 3.40.22208.0.
I appreciate the update, Natane :)
Hi everyone!
We appreciate your updates on this issue! I'm excited to report that we've released the fix in today's update for Storyline 360!
Fixed: In some cases, the search feature worked inconsistently. In others, learners could use the search feature to jump to unvisited slides when menu navigation was restricted or locked.
All you need to do is update your Articulate 360 desktop app to make sure you're using Storyline 360 Update 41 (Build 3.41.22450.0)! Head over here to see what other features and fixes are included in the version.
Thanks for the update. Checking it out now.
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