Seekbar is too long and restarts video

I use Articulate 360 Storyline.  I frequently embed a video in a slide.  The Seekbar normally does a good job of letting the user move forward/back and of showing user the amount of the video left to play.  However, I have a few Storyline files where using the Seekbar restarts the video and doesn't accurately show the amount of time remaining.  To be specific ... the entire video plays.  But if you click the Seekbar at the end of the video, the video restarts.  The Seekbar appears to show that there's video left to play when the video is actually finished.  I used Insert...Video From File like I always do.  I'm even using the same template.  Some of the videos restart and others work perfectly.

8 Replies
Alyssa Gomez

Hello, Gayle! Happy to help you solve this.

First, are you on the latest update of Storyline 360? To check, click the Help tab, then click About Storyline. You should see 3.27.18822.0 in the bottom-right corner. 

Next, try decreasing the length of the timeline so it matches up with the end of the video. In other words, don't leave any space in the timeline after the end of the video.

Do you notice an improvement after making that change to the timeline?

Ruthya Krishnappa

I am still having this issue. The actual video length matches the timeline. When clicking away from the browser where the video is playing, the seekbar looks like it still has halfway to go even though the entire video played already. I have the menu set to restricted including the Next/Prev buttons, and when this issue happens, the user is essentially stuck on the slide and can't advance. Is there a fix or another solution to this? I don't want users to be able to just jump ahead by fast forwarding the video just to get through it. 

Katie Riggio

Hi there, Ruthya!

Storyline has built-in video controls that can be turned on or off, but it sounds like you're looking for a way to disable forward seeking. I'll let our team know you have a need for this and keep you posted on any new developments!

In the meantime, could having a transparent rectangle over the seek bar work for your goal? That should help prevent learners from interacting with it.