3 Replies
Lauren Connelly

Hi Sarah!

I'm happy to help! We don't any bugs that are similar to what you're noticing with poster frames. I've tested this on my end and I'm not seeing the same behavior. 

Have you tried using another image as the poster frame? 

Also, which version of Storyline are you using? 

We'd be happy to investigate your project if you'd like to share it using this secure upload link. We'll make sure to respond after reviewing! After we complete troubleshooting, we'll delete the file.

Vincent Scoma

Hi Sarah,

Thank you for sharing that update with us! 

I am glad to hear that you were able to apply a workaround. If you would like us to take a closer look at the project, we are more than happy to help! You can use this private link to share the course, and we'll be sure to provide updates after reviewing the file.