Setoryline wont import PowerPoint files

Jan 23, 2014

Hi,

I have a client who cannot import files from PowerPoint into Storyline. They get the generic error message "Error:Failed to import PowerPoint Presentation".

They are running PowerPoint 2007 and the latest Storyline. They sent me the PPT files and they import without problem on my machine. We also trying importing them on a pc with PowerPoint 2013 and they work there.

Following your help page http://www.articulate.com/support/storyline/error-failed-to-import-powerpoint-presentation through:

It's not password protected.

The version of PowerPoint is supported - as it is exactly the same version as the one I'm using.

Both PowerPoint and Storyline were installed by the IT department so they should be the same permissions.

I have repaired the installation of PowerPoint.

I have also:

Made sure that the imported files are coming from the local C drive.

Opened PowerPoint first to try and force it to find the files.

Created PPT files from my pc and tried to import them.

There is definitely something wrong in the setup of their pc, however I cannot find out what the problem is. The only thing I can think of at the moment is that their pcs can work in a Citrix environment. However they are not logging in to that, and both PowerPoint and Storyline are fully installed on their local C drive.

The clunky way is to open PowerPoint and copy / paste the objects from each slide across - however this is a long way from ideal.

Any suggestions please?

Thanks

3 Replies

Christine Hendrickson
Staff

over 10 years ago01/23/14 at 11:16 am (UTC)

Hi Karl,

Hmm - sounds likes you've already tried quite a bit for this.

Just to confirm, when your client is opening the actual PowerPoint file, is that file local? I know you mentioned that Storyline and PowerPoint are installed on the C: drive, but I want to make sure that the file they're launching is local as well.

Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior.
You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).
Avoid using special characters, accents or symbols in your file names (this includes spaces and underscores).

Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article.

Also, I believe I just found the support case for your client Emma - (#00380149 for my reference). I see that Miker has been working with her on this issue.

Looks like Miker sent some additional troubleshooting steps for her to try out. If she's tried those and you're both still having trouble with this on her machine, please have her respond to Miker so he can continue working with her.

Thanks!

Karl Manning
Author

over 10 years ago01/23/14 at 1:32 pm (UTC)

Hi,

Thanks for the reply. I'll talk to the client as well. I hadn't realised they had raised a support case as well.

Christine Hendrickson
Staff

over 10 years ago01/23/14 at 2:04 pm (UTC)

Hi Karl,

No problem whatsoever - just want to make sure we have all the information about this, so we can get it up and running for you both.

Let me know if you hear back from your client - hopefully she's seen some improvement.

Thanks!

Setoryline wont import PowerPoint files

3 Replies

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