The shadow effect works fine if the leader line is coming out of the callout from the bottom or right side, but if it comes out of the left or top corners the shadow effect only covers some of the shape and blurs to nothing. Image attached for reference, has this ever occured for anyone else? I found the same issue with the glow effect.
It seems to also occur for all the other callout and caption shapes.
Thank you for explaining this in detail! I was able to reproduce this in Storyline 360, and it looks like the blur and size settings are only displaying the shadow in the bottom right part of the shape.
I would suggest altering the blur setting to at least 40px to accommodate the size of the shape. Here's what that would look like:
Thanks for your instructions above, I have tried them out and unfortunately when previewing the slide (shown below) it still cuts off the ends of the leader lines even with blur on (in normal design view it is fine). Once again the top and left are are where it blurs it.
Thanks for following up and providing those in-depth details! I'm sorry that you ran into an issue where the shadow effect is getting cut off. We have reported it to our team as a bug, and I'll be sure to include your helpful images along with it.
A workaround you can try is to rotate a callout by 90 degrees and see if that helps!
Thanks rotating the shape by 180 degrees sorts it out, the only issue then is the text has to be separate from the shape (as a text box), as any text in the shape is upside down. But will be a workaround for now. Unless there is a way to have text in a shape rotated differently to the text it self.
Some more info for the bug - The issue with the the cutting off of shadows for the leader lines from the Top + Left occurs for all Callout Shapes and Captions. The same thing happens for the glow effect.
Thank you for providing those details! I am happy to pass this information along to our team. With this thread added to our report, you're in the right place! We'll be sure to provide updates as soon as we have more information to share.
I am having the same issues with left shadows showing fully on captions and have a quick fix for this.
Create a caption box or whatever object is giving you shadow issues and make a duplicate. Turn the new object to black (or darker color) and add a "Soft Edges" effect to it (1 pixel to 3 pixels). Increase the size of the new object by 1 or 2 pixels (Lock aspect ratio on). Set the transparency down to 70% and place in back of the original image. Offset the new object until it matches the other correctly shadowed object positions.
6 Replies
Hi T F!
Thank you for explaining this in detail! I was able to reproduce this in Storyline 360, and it looks like the blur and size settings are only displaying the shadow in the bottom right part of the shape.
I would suggest altering the blur setting to at least 40px to accommodate the size of the shape. Here's what that would look like:
Hi Lauren,
Thanks for your instructions above, I have tried them out and unfortunately when previewing the slide (shown below) it still cuts off the ends of the leader lines even with blur on (in normal design view it is fine). Once again the top and left are are where it blurs it.
Hi T F,
Thanks for following up and providing those in-depth details! I'm sorry that you ran into an issue where the shadow effect is getting cut off. We have reported it to our team as a bug, and I'll be sure to include your helpful images along with it.
A workaround you can try is to rotate a callout by 90 degrees and see if that helps!
Hi Ren,
Thanks rotating the shape by 180 degrees sorts it out, the only issue then is the text has to be separate from the shape (as a text box), as any text in the shape is upside down. But will be a workaround for now. Unless there is a way to have text in a shape rotated differently to the text it self.
Some more info for the bug - The issue with the the cutting off of shadows for the leader lines from the Top + Left occurs for all Callout Shapes and Captions. The same thing happens for the glow effect.
Best
Tom
Hi Tom,
Thank you for providing those details! I am happy to pass this information along to our team. With this thread added to our report, you're in the right place! We'll be sure to provide updates as soon as we have more information to share.
I am having the same issues with left shadows showing fully on captions and have a quick fix for this.
Create a caption box or whatever object is giving you shadow issues and make a duplicate. Turn the new object to black (or darker color) and add a "Soft Edges" effect to it (1 pixel to 3 pixels). Increase the size of the new object by 1 or 2 pixels (Lock aspect ratio on). Set the transparency down to 70% and place in back of the original image. Offset the new object until it matches the other correctly shadowed object positions.
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