I am facing challange with sign in to my account and also I am unable to connect with Support. I am already signed in to my articulate 360 account and its showing signed in but whenever I open a story file it ask me to sign in, and if I click on sign it take me to articulate 360 where I already signed in.
This is really frustating and I am not even able to complte my tak.
Thx Leslie. It seems to have been resolved today. OccasionallyI'm getting a message stating there's no internet conection even though I've had no outages. Might be worth checking on your end as well. Message only pops up while I have Articulate open.
Just experienced this for the first time as well...very frustrating. Clicking the sign-in button just took me into the 360 app which showed me as signed in. Ended up having to choose the 'exit' option from the Storyline prompt and close out of Storyline completely and reopen. Thankfully my work had been saved prior to getting that message.
I'm experiencing the same issue. I created several projects using the trial version, then I paid for the full version and I cannot use it. When I try to open my projects, I am prompted to sign in and taken to my account page which shows that I am already signed in. I have signed out and signed back in, reinstalled SL, re-booted my machine...not sure what else to try, but unable to use the product. I've walked through the steps in this article https://articulate.com/support/article/Articulate-360-Desktop-App-Can-t-Sign-In and the problem still persists.
Apologies that you ran into trouble and I'm glad you reached out to our Support Team last week! Looks like Lejan was able to get you situated with your account login. Please don't hesitate to reach out to them directly again if you need more help.
Support engineers reached out. All set. I think my issue was unique, so I won't be able to share the solution for others here. Just wanted to say thanks for all the support!
15 Replies
Hello Vikrant,
Thanks for reaching out and sharing what you were running into.
I opened up a support case on your behalf and I can see that Amlan has already reached out to assist you.
Please feel free to reply to him via e-mail with any further communication.
I'm getting the same message today. What causes this. Came in early to get a project done and this happens. It is very frustrating.
Hello Ray,
We did have an incident that caused some sign-in issues, which has since been resolved. You can always check our status here.
Please let us know if you're continuing to run into any problems.
Thx Leslie. It seems to have been resolved today. OccasionallyI'm getting a message stating there's no internet conection even though I've had no outages. Might be worth checking on your end as well. Message only pops up while I have Articulate open.
Hi Ray
If you keep seeing that message I'd also look at enabling the network endpoints and ports listed here. If you need any help or have other problems, connect with our Support Team.
Just experienced this for the first time as well...very frustrating. Clicking the sign-in button just took me into the 360 app which showed me as signed in. Ended up having to choose the 'exit' option from the Storyline prompt and close out of Storyline completely and reopen. Thankfully my work had been saved prior to getting that message.
Hi Mark,
So sorry this happened, and thank goodness your work is safe.
If this happens again, our Engineers are ready to troubleshoot in real-time since you have access to Live Chat. Be sure to bookmark this link: https://articulate.com/support/contact/360-teams
Related Resource: Can't Sign Into the ARTICULATE 360 DESKTOP APP
I'm experiencing the same issue. I created several projects using the trial version, then I paid for the full version and I cannot use it. When I try to open my projects, I am prompted to sign in and taken to my account page which shows that I am already signed in. I have signed out and signed back in, reinstalled SL, re-booted my machine...not sure what else to try, but unable to use the product. I've walked through the steps in this article https://articulate.com/support/article/Articulate-360-Desktop-App-Can-t-Sign-In and the problem still persists.
Hi Lynda,
Apologies that you ran into trouble and I'm glad you reached out to our Support Team last week! Looks like Lejan was able to get you situated with your account login. Please don't hesitate to reach out to them directly again if you need more help.
Happening to me again. About every few months this occurs. Been trying to get this project started for over an hour.
Hello Kevin,
I'm so sorry you are experiencing this as well. I have created a support case on your behalf. You will be hearing from our Support Engineers shortly.
Hope you have a great day!
Thanks so much!
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Is there a solution for this? I am having this issue as well.
Hello Teresa
Sorry to hear you are having trouble accessing your Articulate 360 Desktop App.
I'd like to pass along this article to assist you:
CAN'T SIGN INTO THE ARTICULATE 360 DESKTOP APP
If you are still having trouble, please let us know! We can help you out further via a support case.
Have a nice afternoon!
Support engineers reached out. All set. I think my issue was unique, so I won't be able to share the solution for others here. Just wanted to say thanks for all the support!