Simulation issue? Triggers perhaps? Storyline 2
Before I even get started, our company works in a very, VERY dated system!
I am working on a series of simulations on our system for our agents to be able to practice and learn how to complete transactions without having to touch live accounts.
In theory, creating these simulations seems ideal; however... our system is in blue screens that does not use the mouse at all. We navigate through with function keys... (Yes, those keys you probably though no one ever uses... we do.) And the fact that we use the F-keys has really made creating simulations for our agents very challenging.
So I think I found a way to kinda make this work - a virtual keyboard. Lots of triggers and creative ways to explain that the learner must use the virtual keyboard for F-key requests and the physical keyboard for all others.
Due to confidentiality, I can only share a small portion of the training. The names within this portion are not real. The notes are the script I will be recording at a later time that direct you through the guided portion of the simulation.
As you go through, there are some issues:
- Focus within the player seems to shift when pressing the arrow keys. I have checked the triggers and they seem like they are set correctly, but the focus shifts away. For example, you press the down arrow to go to the next slide, then arrow on the next slide and nothing happens when it should.
- The number keys are not working consistently. I have a trigger for the number 2 from the number pad and another from the number line above the main keyboard, but again, it's like it loses focus or doesn't recognize the keystroke. Sometimes it works, sometimes it doesn't.
- I have triggers to use the keystroke of the Enter Key to move to the next slide and sometimes this is working, sometimes it is not.
If you are able to share any ideas of what might be happening or how to "fix" this (or me!) please help.