I don't like saying this but it seems to me that the reliability of SL 360 is getting worse over time. I am having to save work more frequently than ever in anticipation of the next lockup or crash.
I just clicked the "Insert Caption" icon and voila. SL 360 is completely unresponsive. Task Kill and reboot to follow.
I'm now back in the habit of hitting save every few minutes, which when working with large courses results in a lot of downtime.
Odd that I just responded to support via email that I had the same issue. After reboot, the problem doesn't occur again, but trust is gone. Frequent unneeded saves fill the void of trust.
I saw my colleague Victor reached out to you based on this discussion and a few others where you've run into problems with this. We're committed to chasing down this issues and getting the information to determine a fix. Please continue to keep Victor posted if you see it again, or even if you'd be able to connect with him so that he can look into your system and Storyline set up.
Any information you can offer will help us track this one down!
I just did a search to see if others are losing confidence in Storyline. I certainly am. We just ran into another problem which could really impact our deliverables. I was wondering if I was the only one thinking it may be time to seriously consider a change. Thanks for this post.
Thanks Matthew, I appreciate that. Yes, I outlined the issue here. But several hours later, and after a very frustrating year with Storyline, I began to wonder if it was time to consider a change as my company is getting ready to upskill a large number of developers on a global scale. Up to now, it was just a small group of developers impacted by these glitches, but the impact is about to increase and I am concerned. I was wondering if I was the only one feeling this way! I started with Storyline 1, so I've been doing this awhile. It just seems like that the product is getting more unstable. It seems like every time I research something in the forum, it is a known issue with no real solution years after reporting. Not always of course, it just feels that way on some big issues.
I just wanted to pop in and let you know that Gerald has begun testing your files! I encourage you to continue the conversation with Gerald so that we can understand all the details of the issue. I'll be following along as I'm eager to see where the culprit is!
Gerald helped us identify that we are working via a network drive, even when our IT department said we weren't! We are instituting a new process for our development, so hopefully we won't have any more problems! Thanks!
9 Replies
Odd that I just responded to support via email that I had the same issue. After reboot, the problem doesn't occur again, but trust is gone. Frequent unneeded saves fill the void of trust.
Sam
Hi Sam,
I saw my colleague Victor reached out to you based on this discussion and a few others where you've run into problems with this. We're committed to chasing down this issues and getting the information to determine a fix. Please continue to keep Victor posted if you see it again, or even if you'd be able to connect with him so that he can look into your system and Storyline set up.
Any information you can offer will help us track this one down!
I just did a search to see if others are losing confidence in Storyline. I certainly am. We just ran into another problem which could really impact our deliverables. I was wondering if I was the only one thinking it may be time to seriously consider a change. Thanks for this post.
Thanks Matthew, I appreciate that. Yes, I outlined the issue here. But several hours later, and after a very frustrating year with Storyline, I began to wonder if it was time to consider a change as my company is getting ready to upskill a large number of developers on a global scale. Up to now, it was just a small group of developers impacted by these glitches, but the impact is about to increase and I am concerned. I was wondering if I was the only one feeling this way! I started with Storyline 1, so I've been doing this awhile. It just seems like that the product is getting more unstable. It seems like every time I research something in the forum, it is a known issue with no real solution years after reporting. Not always of course, it just feels that way on some big issues.
Hi Rory!
I just wanted to pop in and let you know that Gerald has begun testing your files! I encourage you to continue the conversation with Gerald so that we can understand all the details of the issue. I'll be following along as I'm eager to see where the culprit is!
Thanks Lauren, appreciate the follow-up! Ah yes, looking forward to getting this 'mystery in life' solved too!
Gerald helped us identify that we are working via a network drive, even when our IT department said we weren't! We are instituting a new process for our development, so hopefully we won't have any more problems! Thanks!
I want to agree herein. I've had nothing but crash after crash. See comment in: https://community.articulate.com/discussions/360-crashes-not-sure-if-onedrive-use-or-latest-version-v3-38-21861-0-is-reason
So sorry you're facing this trouble, Cindy.
I see you outlined your experience in this discussion. Let's continue the conversation there!
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