SL2 does not save Background color.

Hi Akash

have you saved the player settings

Hi wendy ,

Yes i have save player setting.

Hi Wendy,

Whenever i re-open storyline file for publish every time need to follow  below two step's:- 

STEP 01:- Click on publish option

 then open below pop up window

STEP 02:-Then click on storyline player option in above img 

then open below pop up window 

And just click on OK button without make any change & publish course then it will take custom background color again.

But whenever i open story line file for publish its need to follow above steps other wise if i open storyline file & without open storyline player option (2nd step) directly go for publish (click on publish button on step 1) storyline set there default background color.

Hi Akash,

When you make changes to a player, those changes get saved in the current project file, but it sounds like your system is not keeping that set up? I'd first look into ensuring you're working locally as described here and then you may want to conduct the repair of Storyline. 

Hi Ashley,
Thanks for your reply.

I have gone through your guideline & would like to mention that I always save & publish file on local drive itself. And Also repair my storyline  but it's doesn't work for me.

How to tackle with this issue?

Thanks,
Akash 

Hi Akash, 

It may be helpful to go through the more involved repair detailed here. I was testing this in my own files, and everything was working in terms of the background color remaining when I close and reopen a .story file. 

Hi Ashley,

When you close & Re-Open story file then you go for directly publish or you click on player: Storyline player option?
Because I face this problem when I go for publish without click on storyline player option.

Here below i attached my demo storyline file & Set Background color RED :-
When i reopen this file i follow below steps Please check it out:-

STEP 01:-CLICK ON PUBLISH Then

STEP 02:- CLICK ON PUBLISH BUTTON   (Please don't click on storyline player option)

After publish please check background color.

Hi, yes having the same problem as well. Was glad to know I wasn't alone. Have to re-select bg color each re-open. Starting to just use text editor to change the color.

Hi Chris,

Our team has continued to look into this, and documented some known issues with the page background color here:

If you change the page background color in your course player to something other than white, you may find that it's still white when you publish your course.

This is a known issue that can occur after closing and reopening a project file. It'll be fixed in the next software update for Articulate Storyline. In the meantime, here's how to avoid this behavior:

1. Before you publish your course, go to the Home tab on the ribbon and click Player.
2. When the Player Properties window opens, click Cancel to exit without making any changes.
3. Publish your course.