Sl2 error reports when previewing a scene; audio may drop on that scene in LMS
Mar 14, 2018
I last updated SL2 in January. Before and after the update, I noticed problems when trying to preview a scene in a project I'd been working on. I could preview each slide in the scene, and I could preview the entire project, but not this one scene. Almost every time I tried to preview, I'd get an error message. I went ahead and published the course and uploaded it to the LMS, but once in a while, learners experience audio dropout on a certain slide in that same scene. I've gone back to the source file, duplicated the scene and done some troubleshooting to isolate the problem. I ultimately have removed everything from that scene except a single, blank slide with no audio. I still get an error message when trying to preview that slide as a scene (related error report attached). What do you think? Is there likely to be a corruption someplace that is ultimately responsible for the audio dropout in the published course? What might I need to do to eliminate that problem? Thanks for any experiences and insights you can share!
1 Reply
Hi Joel,
I'd agree that it does sound like there's something corrupt lurking in your file. Would you mind sharing the original (unpublished) file with our team by clicking here? Be sure to let us know which scene is giving you trouble, and we'll take a closer look.
Thanks!
This discussion is closed. You can start a new discussion or contact Articulate Support.