SL3 not playing on IOS 11

I am posting SL3 published with tin can tracking. It works great on chrome but on safari 11, the links on a page with video do not work unless i refresh the browser and then they work. This is after I respond yes i want to resume where I left off.

In the iPhone 8plus with iOS 11, the same file plays and links work but if you revisit, it just sits there with the black screen and three dots thinking. Does not play after visiting once.


Anybody seen this?

2 Replies
Ashley Terwilliger-Pollard

Hi Tom,

I'm sorry to hear about the odd behavior you're having with the iOS playback. Can you tell me what update of Storyline 3 you're using? We're currently on update 3. 

Also, have you looked at testing it outside your server/LMS environment to see if that's causing issues with playback? Perhaps using Amazon S3 or even upload to Tempshare.

If you'd like to share a copy of your .story file or even a link to the course - I'd be happy to test it as well! Let me know what slide, or how to navigate to the slide that demonstrates the issue.