Slide audio overlapping on REVISIT to slide

Aug 21, 2013

Looking for some forum help here - been working on this glitch for a few days now.

I've got a slide (Slide A) set with layers so that the base layer pauses when the new layers show.
However, when I go to the next slide (Slide B) to interact, and then click the "previous" button to return to the previous slide (Slide A) I experience a problem...

The base layer audio doesn't pause this time when the I click on trigger to show the other layers.

I've got the base layer and all the other layers set to  "Reset to initial state" so I'm not sure why it's happening. 

Anyone have experience with this? Advice? 



13 Replies
Gregory Lucas


Thanks for the suggestion. It wasn't a resolution for me. And, think link to the other thread is not really what I'm looking for either. I really do appreciate the suggestions.

I'm thinking that there really is so much more going on with variables and layers on this slide that I think there is something just not clicking.

I've decided to add a "pause baseline audio" trigger to each layer to strictly force the base layer audio from playing.

It seems to me though, that this is a true "glitch" with the programming of the Storyline software. The fact that the "reset to initial state" button doesn't TRULY reset the slide to it's initial state is a clear flaw in my mind. Sad to say. 

For example... on numerous slides - when you click next on SLIDE A - then click previous on SLIDE B to return to SLIDE A - the audio starts and we're all happy. But if you click the rewind button - something happens where the timeline rewinds, but the audio doesn't. So weird. And, so frustrating. :/

Thanks for your help tho - I'll keep playing with it and see if I can figure it out. If I get it to work the way I'd like - I'll come back and update the thread. 

Ashley Terwilliger-Pollard

Thanks Greg and sorry those links didn't work for you. If you think it's a bug and you'd like to have our team check it out further, please share your .story file with us here.  If you want to share the case number with me I'll follow along so that I can update the thread once the Support team determines what's happening with your slides. 

Ashley Terwilliger-Pollard

Hi Katarina and Prashant,

I don't see that Gregory shared his files with us here or as a part of a case with our Support engineers so I can't speak to his specific set up. He was using Storyline 1 (as Storyline 2 wasn't out yet) so if you could share a bit more about your set up and if you'd like to share a .story file we're also happy to take a look. 

Katarina  Derek

Hi Ashley!

I have pages with multiple layers and audio on each layer. Everything works well initially - the base audio plays and if I interrupt it by selecting another layer, it stops and selected layer's audio plays. However, if I go to the next page in the middle of a layer audio and come back I experience one of two things:

The audio for the base player starts and the page is refreshed, but if I interrupt the base audio at this point, the selected layer and base layer audio overlap

The page is not refreshed. The previously selected button still appears selected and its audio continues playing from the point of interruption, while the base audio starts playing (as it should). Also, if at this point I start clicking through the buttons, every layer audio starts to play.

It seems that "Reset to Initial State" command does not work after the initial page viewing.

Is there any way around this? Please see the attached course.




Ashley Terwilliger-Pollard

Thanks Katarina - this is the file I needed. I can see your set up and the behavior you described clearly now and we've shared this with our QA team. I don't have an update to share at this time, but it seems the current workaround is to add a button in the layer to Close layer, and click this before clicking to the next slide, the pause timeline works as expected on revisit.

I'll post any additional information here once it becomes available. 

Katarina  Derek

Thanks Ashley. I don't think that this solution will work for me, but I can try it...What trigger should be applied to the Close button to instruct it to close the layer?

My course is due next week. I guess the only option I have at this point (unless the QA team comes up with a better solution in the meantime) is to disable the Previous button on each page.



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