Slide not advancing, loading symbol just keeps spinning

Traced the problem to a text box on slide 1.36.  Deleted just that text box and slides progressed normally.  Rebuilt it and all is working correctly again.

Hey Chad!

I just responded to your post here, but it looks like you've found the culprit :)

Thanks for popping back in with an update and welcome to E-Learning Heroes!

Thanks for the response Leslie.  I thought the transition at the end of 1.35 was the problem, but it was the intro to 1.36 and a textbox on it. 

Good sleuthing Chad. I do appreciate you keeping us up to date :)

Leslie, do you have any tips on my file.  I am at the end of my tether.  I've published various ways.  Imported into a new project, published to Web and Articulate Review, but still it just loads FOREVER.  Same thing happens with other scenes I tried to publish from the original.

It was working fine, however I know an update to Storyline 360 ran recently and it may be that this is the first time I've used it since.

With Microsoft Edge it asks if I want to resume from where I left off once it reaches slide 1.4 and then again a few slides later.  Google Chrome doesn't give me anything.

Hi Robyn,

Do you experience an issue with my published course here?

I did not get any delays when viewing.

We did release another update today though, so make sure you take advantage of that as well :)

Interesting. Leslie your published version works.

I'll try publishing after installing the update and see what happens.

The update fixed the issue, thanks Leslie.

Awesome! Thanks for letting me know Robyn :)

Hello. I am experiencing the same issue. When clicking the next button on slide 2.14 to slide 2.15, it gets stuck on the spinning loading circle. This was working with no issues just two weeks ago and I'm a bit stumped as to what could have happened. Any way someone can assist? I went ahead and attached the .story file of the e-learning.

-Katrina

I meant to attach the storyline file...

Hi Katrina!

What version of Storyline are you using?

When I opened your file in Storyline 360, I didn't have any trouble navigating past slide 2.14. 

Let me know if you're still having trouble, and I'll take a closer look!

any reason why this same activity would happen at the end of a question bank when trying to go to a results slide? 

Hi Becky,

Thanks for reaching out and letting us know what you are running into with your published course. Is this happening on a first attempt or during a retry of the quiz?

You're using Storyline 3, correct?

With your permission, I'd like to take a look at your project file to investigate what's happening. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.

Hi Becky, I am having the same issue as noted above, can I please send you my course as well?   My client wants me to deliver this training tomorrow, so I am under the gun here.

Hi Try It Now,

You are welcome to work directly with our support team. Please share your project file with our support engineers to investigate what's happening with your permission. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.

Hi, i'm also getting this issue, seems to be happening now on a couple of our courses since FLASH stopped being available. The course have been completed fine 100's of times, so its something new, can you help!?

Thanks for reaching out, Kevin!

We're happy to help troubleshoot this snag. It would be helpful if our support engineers could take a look at one of the troublesome files. Could I have you connect with us in a case here so we can take a closer look? We'll reach out shortly after testing your file!

Thanks Becca, i've raised a case just now.