Hi everyone. I was just wondering if anyone else had this problem or knew how to fix it:
When I preview or publish my story, it gets to a certain slide, I click next to continue and everything freezes. I can't click anything on the player or the slide.
I tried cutting the slide out of the story to see if it was a problem with the slide itself - it just froze on the earlier slide instead.
I also tried cutting and pasting the entire story into a new file - same thing - still froze at the same place.
Welcome to the community. I first want to verify that you are working locally with your files as described here. You could also preform the steps here. If you would like us to look at the file, you can share it here as well.
Thanks Emily. I am working locally, but I will try to reinstall articulate and see what happens. If I still have problems after I try all of the steps you suggested I'll post the file. Thanks very much for responding. I'll let you know how I go :).
A client of mine is getting a similar problem. It only happens to some users but the problem is always the same - they get to a certain slide and try to click the next button (an on-screen one since the design does not use the standard player) and everything freezes and the rotating loading cursor appears. The 'Next' button also disappears. Screenshot attached.
there isn't an object on the screen that is on top of your custom next button or partially covering it...sometimes users can be lucky to hit the sweet spot (not covered) and it will advance for them but not getting majority
Nothing in the way of the button Wendy and like Sara who posted the original issue even after deleting and totally rebuilding the slide the problem still occurs so it must be something deeper.
Emily I'm sharing the file here but be aware it runs fine for some users but fails for others.
I really need to fix this issue as there are 8 modules planned and we currently can't isolate this issue.
I've previewed it a couple of times, published it and viewed it in Firefox, IE 11, Chrome and Safari and had no issues at all with slide 1.8. Checked all the transitions. The only thing I'd do is probably move the > button up in the timeline so it sits on top of everything else...
Are the users viewing this through an LMS or via web browser? Can you isolate it to a particular web browser?
It's always harder to troubleshoot something that only happens sometimes especially when you don't know what the 'sometimes' was. Hopefully Emily and the team can find the gremlin for you. Good luck
I was not able to get the course to lock up on this slide either, in all three browsers.
Can you test the output here? I see you are publishing for mobile, are the users having issues with this on a desktop, or on the mobile devices? Also I want to confirm that you are working locally and publishing locally.
Hi John! You are welcome to reach out to Sara directly via the 'Contact Me' option on her profile if you wish. As you can see here, I have not seen here chime back in :)
Hi, was there a solution for this issue? I am experiencing similar behavior as Sara in my published module posted on Articulate Online except the module works fine on PC but only freezes on my iPad at the same slide when I click NEXT. I tested it out on 2 separate iPads with iOS 8.3. Same behavior.
I am having the exact same problem. My menu and entire storyline freezes on the same slide in the published version but not in preview. There is audio on this slide, with a slide layer change triggered on the timeline. This is so frustrating as it makes our entire project not useable for our client and there doesn't seem to be a solution in any of the forums. We are now in discussions about ceasing all use of Storyline for future projects if this cannot be resolved quickly.
no I haven't tried that yet as I've read several posts of people doing this and it has not fixed the problem. Happy to try that though if there is no other solution. I've seen comments like "try resizing the background image" which I may try as well. We have several large sized images in the storyline, as well as audio tracks inserted as mp3. I'm not sure if it's just all too much for Storyline to handle, being a large storyline (50+ slides) and all.
If you click on the PPE menu item and click the "next" button till you get to the audio slide you will see it stop suddenly and then the menu and every button become nonresponsive.
which slide do you think is corrupt? I am having no trouble using the next or prev buttons to navigate to PPE and beyond or using the menu and I'm hearing audio on most slides
When you get to the slide titled "Summary" and watch till audio says ".. there are still some important nursing responsibilities to attend to, in particular, you need to doc-" and that's where it cuts off. I've tried from home and several different browsers and it does the same thing everytime.
Yes that would be great. I also created a Pause/ play button that works the first time you click on it, then once you have clicked the "replay" button, the pause/play button only works the second time you click it. I'm thinking it has to do with the true/false toggling of the variable. Maybe have a look at that too. Thank you so much!!
Ok I'm obviously missing something...I'm on the Summary slide which has a web object inserted. - That's working fine and then it says show layer when timeline reaches 15secs the Document layer but I'm not seeing any audio on this layer or a pause/play, replay button or any toggle triggers?
Ok, let me look at it again tomorrow and get back to you... I'm thinking I need to replace the web object (which is the audio file embedded in our Sharestream media server) with the mp3 of the audio. And I"m thinking I need to break the audio into two parts and put on both layers. So when you are playing it does the audio cut off when it goes to the new layer?
64 Replies
Hello Sara!
Welcome to the community. I first want to verify that you are working locally with your files as described here. You could also preform the steps here. If you would like us to look at the file, you can share it here as well.
Thanks Emily. I am working locally, but I will try to reinstall articulate and see what happens. If I still have problems after I try all of the steps you suggested I'll post the file. Thanks very much for responding. I'll let you know how I go :).
Thanks for the update Sara,
Please share the file if you need to :)
A client of mine is getting a similar problem. It only happens to some users but the problem is always the same - they get to a certain slide and try to click the next button (an on-screen one since the design does not use the standard player) and everything freezes and the rotating loading cursor appears. The 'Next' button also disappears. Screenshot attached.
Any clues to why this is happening?
Hi John
just a thought
there isn't an object on the screen that is on top of your custom next button or partially covering it...sometimes users can be lucky to hit the sweet spot (not covered) and it will advance for them but not getting majority
Hello John,
You could share the file here if you would like someone to take a closer look.
Nothing in the way of the button Wendy and like Sara who posted the original issue even after deleting and totally rebuilding the slide the problem still occurs so it must be something deeper.
Emily I'm sharing the file here but be aware it runs fine for some users but fails for others.
I really need to fix this issue as there are 8 modules planned and we currently can't isolate this issue.
John
I've previewed it a couple of times, published it and viewed it in Firefox, IE 11, Chrome and Safari and had no issues at all with slide 1.8. Checked all the transitions. The only thing I'd do is probably move the > button up in the timeline so it sits on top of everything else...
Are the users viewing this through an LMS or via web browser? Can you isolate it to a particular web browser?
It's always harder to troubleshoot something that only happens sometimes especially when you don't know what the 'sometimes' was. Hopefully Emily and the team can find the gremlin for you. Good luck
Hi John!
I was not able to get the course to lock up on this slide either, in all three browsers.
Can you test the output here? I see you are publishing for mobile, are the users having issues with this on a desktop, or on the mobile devices? Also I want to confirm that you are working locally and publishing locally.
Emily,
They are accessing via laptop/desktop PCs but via their LMS (published to LMS).
The course always works fine for me but I will share that link with the client and get them to test.
Thanks for helping....I'll get back to you when I learn more.
John
Thanks for the update John.
Sara,
Did you find a solution for your issue? I'm having a very similar problem where only certain users are suffering from the 'freezing' behaviour.
John
Hi John! You are welcome to reach out to Sara directly via the 'Contact Me' option on her profile if you wish. As you can see here, I have not seen here chime back in :)
Thanks Leslie...I'll do that.
Hi, was there a solution for this issue? I am experiencing similar behavior as Sara in my published module posted on Articulate Online except the module works fine on PC but only freezes on my iPad at the same slide when I click NEXT. I tested it out on 2 separate iPads with iOS 8.3. Same behavior.
Hi Patricia! Looks like I reached out to you on a similar question here.
I did fail to welcome you to E-Learning Heroes though, so WELCOME!
Hi,
I am having the exact same problem. My menu and entire storyline freezes on the same slide in the published version but not in preview. There is audio on this slide, with a slide layer change triggered on the timeline. This is so frustrating as it makes our entire project not useable for our client and there doesn't seem to be a solution in any of the forums. We are now in discussions about ceasing all use of Storyline for future projects if this cannot be resolved quickly.
Hi Karin
so you've rebuilt the slide where the publish keeps stopping and that hasn't made a difference?
Hi Wendy,
no I haven't tried that yet as I've read several posts of people doing this and it has not fixed the problem. Happy to try that though if there is no other solution. I've seen comments like "try resizing the background image" which I may try as well. We have several large sized images in the storyline, as well as audio tracks inserted as mp3. I'm not sure if it's just all too much for Storyline to handle, being a large storyline (50+ slides) and all.
Here is a link to the storyline as it is now: http://learnline-dev.cdu.edu.au/test/storyline/judy/story.html
If you click on the PPE menu item and click the "next" button till you get to the audio slide you will see it stop suddenly and then the menu and every button become nonresponsive.
Hi Karin
which slide do you think is corrupt? I am having no trouble using the next or prev buttons to navigate to PPE and beyond or using the menu and I'm hearing audio on most slides
When you get to the slide titled "Summary" and watch till audio says ".. there are still some important nursing responsibilities to attend to, in particular, you need to doc-" and that's where it cuts off. I've tried from home and several different browsers and it does the same thing everytime.
Do you want to upload the .story file (even just that slide) and the audio file separately and I'll take a look at it for you?
Yes that would be great. I also created a Pause/ play button that works the first time you click on it, then once you have clicked the "replay" button, the pause/play button only works the second time you click it. I'm thinking it has to do with the true/false toggling of the variable. Maybe have a look at that too. Thank you so much!!
Ok I'm obviously missing something...I'm on the Summary slide which has a web object inserted. - That's working fine and then it says show layer when timeline reaches 15secs the Document layer but I'm not seeing any audio on this layer or a pause/play, replay button or any toggle triggers?
Ok, let me look at it again tomorrow and get back to you... I'm thinking I need to replace the web object (which is the audio file embedded in our Sharestream media server) with the mp3 of the audio. And I"m thinking I need to break the audio into two parts and put on both layers. So when you are playing it does the audio cut off when it goes to the new layer?
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