Hi everyone. I was just wondering if anyone else had this problem or knew how to fix it:
When I preview or publish my story, it gets to a certain slide, I click next to continue and everything freezes. I can't click anything on the player or the slide.
I tried cutting the slide out of the story to see if it was a problem with the slide itself - it just froze on the earlier slide instead.
I also tried cutting and pasting the entire story into a new file - same thing - still froze at the same place.
Yes, same, all updated. I'm on a mac. It does the same freezing behaviour for me and all my colleagues at the same place. We are all on Macs. I'm going to try the PC now.
I also tested your link, and I didn't experience any freezing behavior. Were there specific steps or procedures to go through that would help me replicate it? I'm also on a Mac testing it with the latest update of Chrome and I had Flash enabled as well.
Can you try it outside the office - perhaps on a different network? It may just be a loading issue with the overall bandwidth available and size of the course. If you're able to always get it to free by following a certain path, I'm happy to try that again.
All I can figure out is that it was related to the web object (which was the audio) being cut off mid-slide as I had a time trigger going to the next layer. As soon as it moved to the new layer everything froze. So I replaced the web object with an mp3 of the audio, split the audio into two parts, put one on first slide and second bit on the second layer and now it all works fine.
I also fixed issues with my play/pause button by setting a trigger (first trigger in list) on each slide with audio to "adjust variable" to false at the beginning of every slide. (False being that "pause" is false- meaning the audio is playing.) Everything working great now! So happy! Thank you both for all your help!
Hi, I'm experiencing a similar issue on a Storyline2 file that was functioning fine in the LMS until about a few days ago and started freezing on a certain slide. I turned off the restricted navigation and turned off the triggers on the slide that was freezing (just allowing the user to click "next" and skip the slide layers), but it is still freezing when I am testing it. It freezes specifically when the user clicks "next.". It is the "social media tips" slide toward the end. I'm all out of ideas. Can you help?
I'm seeing the same behaviour in preview and also when uploaded to Scormcloud. I would submit a case and get the Articulate Engineers to take a look. Sorry i couldn't be more help.
No problem. I sent the "unaltered" version of the course with the case because all of the fixes I tried didn't work (unrestricting the slides, removing the conditions on the slide layers, etc).
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Yes because you are effectively stopping the webpage from continuing when you go to the layer
Ok that explains the abrupt stopping of the audio; could this be causing the menu etc to freeze?
Oh and the Pause/ play button issue was on some of the other slides where I have put that button.
I can't say as I didn't experience any issue with the menu - I could go past that summary slide back and forward using the menu,
Oh wow really? Everyone here who has tried it has experienced the frozen menu. What browser are you using?
Chrome - you?
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Yes, same, all updated. I'm on a mac. It does the same freezing behaviour for me and all my colleagues at the same place. We are all on Macs. I'm going to try the PC now.
Hi Karin,
I also tested your link, and I didn't experience any freezing behavior. Were there specific steps or procedures to go through that would help me replicate it? I'm also on a Mac testing it with the latest update of Chrome and I had Flash enabled as well.
Hi Ashley,
Wow this is so interesting .... I will test again now and try to figure out why this is only happening to us here.
~Karin
Hi Karin,
Can you try it outside the office - perhaps on a different network? It may just be a loading issue with the overall bandwidth available and size of the course. If you're able to always get it to free by following a certain path, I'm happy to try that again.
Thank you both Wendy and Ashley, the menu is working great now, pause/play buttons are all working great! Issue resolved.
Thanks for that update Karin - were you able to determine what the cause was?
Great news but don't keep us in suspense ......what was it?
All I can figure out is that it was related to the web object (which was the audio) being cut off mid-slide as I had a time trigger going to the next layer. As soon as it moved to the new layer everything froze. So I replaced the web object with an mp3 of the audio, split the audio into two parts, put one on first slide and second bit on the second layer and now it all works fine.
I also fixed issues with my play/pause button by setting a trigger (first trigger in list) on each slide with audio to "adjust variable" to false at the beginning of every slide. (False being that "pause" is false- meaning the audio is playing.) Everything working great now! So happy! Thank you both for all your help!
Thanks Karen - so glad you got it sorted and that explanation might just save someone else.
Thanks Karin - and as Wendy mentioned thanks for sharing the explanation as it may help others who come across this thread.
Hi, I'm experiencing a similar issue on a Storyline2 file that was functioning fine in the LMS until about a few days ago and started freezing on a certain slide. I turned off the restricted navigation and turned off the triggers on the slide that was freezing (just allowing the user to click "next" and skip the slide layers), but it is still freezing when I am testing it. It freezes specifically when the user clicks "next.". It is the "social media tips" slide toward the end. I'm all out of ideas. Can you help?
Hi Caitlin
can you share your .story file -might be easier for someone to offer a solution or workaround if they can see the issue and what's happening.
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Hi Caitlin
I'm seeing the same behaviour in preview and also when uploaded to Scormcloud. I would submit a case and get the Articulate Engineers to take a look. Sorry i couldn't be more help.
Thanks Caitlin for sending your case along (# 01024591 for my reference) so I can follow along in your case too as you work with our team.
No problem. I sent the "unaltered" version of the course with the case because all of the fixes I tried didn't work (unrestricting the slides, removing the conditions on the slide layers, etc).
I'm deleting the file that is sitting on this discussion board for proprietary reasons. Thanks!
No problem Caitlin - they've got it and will be in touch shortly!
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