Articulate Storyline 2 - Slide keeps freezing when previewing and published

Hello Caitlin - The link that you have shared here is simply instruction on utilizing a tab interaction, and those are standard within the software.

I recorded a quick Peek video here and uploaded to Review for you to take a look.

If you are looking for the template downloads that we have available, you can find them here.

I am now running into a similar issue in Storyline 3. The Reverse Coding slide is freezing up in preview or after being published. Thoughts?

Hi Jennifer and welcome to E-Learning Heroes :)

Sorry to hear that you've run into a similar issue. Looks like you've shared the zipped published output. Would you be able to share the .story file so that we could take a look?

If you cannot share here in the forums, you are welcome to share privately here.

Hi, thanks Leslie. I put in a case and Victor was able to determine it was a bad text box. All better!

Thanks for checking in. Your support team rocks!

Jennifer Albat
Instructional Designer
Instructional Design & Learning Technologies
Information Technology Services
Southern Illinois University Edwardsville
Lovejoy Library, Room 0033J
618-650-5775
jalbat@siue.edu
http://www.siue.edu/its/idlt/

Glad to hear Victor was able to help you out here Jennifer! I appreciate the update.

It looks like your email signature came through when you replied via email. You can remove that if needed and here’s a quick Peek video if you need help.

Hi Everyone,

I'm having the same issue a slide will not advance in preview or published mode. I've tried re-doing the button, it's in the same drive, there's nothing covering the button but I can't share the file due to confidentiality.

Hi Juliet

hard to say without seeing the file.  Have you tried rebuilding the slide as Victor found in the above file it was a corrupt object on the slide.  

Hi, 

I'm having exactly the same problem.  I get to a particular slide and everything stops. 

I thought the slide was corrupt, so I removed it completely, but now the story just stops on the following slide instead. 

Was there a solution to this please?

Thanks, Kassy

I sent my file in with my comment and they were able to locate the corrupt object in my slide. It was a text box. Good luck!

Hi Kassy,

I'd like to get your file into the hands of our Support Engineers. They're rockstars at troubleshooting this kind of thing!

What slide is giving you trouble, in particular?

Hi Alyssa 

Thanks for your message, I've spent all day working on it and finally found the problem. Well, not specifically which bit was the issue, but I found which slide it was and deleted it.  Then rebuilt it.  All sorted now.

Thanks

Kassy

Glad to hear you're back up and running, Kassy! Thanks for the update. 

Hello,

I am also encountering this problem.  Slide 1.35 plays correctly, but then the loading icon pops up and the entire story freezes on the transition to slide 1.36. It worked correctly a few days ago, but now the preview and publish both freeze in that spot.  I deleted the prior text box and rebuilt it, rebuilt the triggers, removed each image and then restored it but nothing seems to work.  One thing I noticed is the trigger keeps defaulting to a Slide Trigger instead of  Player Trigger.  Not certain if that means anything, as other slides have done this as well but still transition correctly. 

I also cannot jump past this slide to see if the remaining slides are working correctly. I've attached the storyline file.

Thank you,

Chad Wonderly

Hey Chad,

Thanks for sharing your .story file and allowing us to take a look.

Slide 1.36 will not preview on it's own, so I would either re-build that slide or remove items to find the culprit.

For anyone following along, it looks like Chad found the culprit on his own. Just want to link to this post as well.