My title slide is showing with white background on the top and bottom. The slide that was originally imported was size 16:9, so when I try to change the slide size from 4:3 to 16:9, the slide actually gets smaller and more white shows. Can you help? Screenshots attached. The first is before I change to 16:9 and the other is after.
In order to better assist you, I have a quick question:
Have you tried changing the slide size in the original file prior to importing it into your new .story file? If so, what happens? Perhaps that will resolve this extra white background showing when you import this slide.
If that doesn't seem to do the trick, please share your .story file in this thread or privately in a support case so we can take a closer look!
Hi,
I submitted the project via 'submit a case.' The slide I'm importing is at the correct size. Not sure what the issue is with this particular slide.
Thanks for following up! I wasn’t seeing any new support cases for you on our end, but not to worry! I went ahead and created one on your behalf so you can share your project file privately with our support engineers. You’re in great hands working one on one with them!
Also, it looks like part of your e-mail signature came through when you replied via e-mail. You can remove that if needed by clicking ‘Edit’ beneath your response.
3 Replies
Hi Jennifer,
Thanks so much for reaching out!
In order to better assist you, I have a quick question:
If that doesn't seem to do the trick, please share your .story file in this thread or privately in a support case so we can take a closer look!
Looking forward to hearing from you!
Hi,
I submitted the project via 'submit a case.' The slide I'm importing is at the correct size. Not sure what the issue is with this particular slide.
Jennifer Mier| National Sales Training Manager
OBAGI Medical
9950 Woodloch Forest Dr., Suite 1400
The Woodlands, TX 77380-4251
jenniferm@obagi.com
Mobile 904.891.8586
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Hi Jennifer!
Thanks for following up! I wasn’t seeing any new support cases for you on our end, but not to worry! I went ahead and created one on your behalf so you can share your project file privately with our support engineers. You’re in great hands working one on one with them!
Also, it looks like part of your e-mail signature came through when you replied via e-mail. You can remove that if needed by clicking ‘Edit’ beneath your response.
Here’s a quick Peek video if you need help!
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