Slider not Working in Chrome

Sep 08, 2016

Hello Heroes,

I had some issues with a slider that wasn't working properly in Chrome (Windows) this week.

  • What should've happened: dragging the slider revealed different layers with some text.
  • What happened: I could drag the slider to the first stop. The first layer was displayed. When I wanted to drag the slider again, the thumb jumped back to the first stop and wouldn't move again. + The thumb was displayed slightly above the track strangely enough.
  • In Internet Explorer there seemed to be no problem at all, everything worked just fine.
  • In Storyline Preview everything was working .

On a side note: I got so frustrated that I couldn't get it right that I deleted the slider and worked with buttons instead.

Anyone any idea what might 've happened?

3 Replies
Ali Goulet

Hi Natacha,

I can certainly understand the frustration, thanks for reaching out here and sharing your experience. What environment are you publishing for and how are you viewing the course once published?  If you open an Articulate Storyline course from your local hard drive, you'll encounter security restrictions from the computer, web browser, Flash Player, and network that'll cause various features of your content to fail. To properly test your published content and share it with others, make sure to upload it to the environment for which it was published. For instance, if you were to Publish for Web you'll want to upload the published output to a web environment, such as tempshare, to properly test it. 

If you're viewing the published content in it's intended environment and still seeing this behavior, would you be able to share your file with us to take a look at and do some testing? I know you mentioned deleting the slider, but if you have a chance to throw together a quick example that would be super helpful. You can add it as an attachment right to a comment in this thread.

natacha wouters

Hello Ali,

Thanks for your super useful answer!

I was publishing for Web (to upload to my Amazon Account for the challenges). I had indeed opened the course from my local hard drive. 

I wasn't aware that the environment has such an influence. I'll test it in tempshare next time.

As mentioned in my post, I haven't kept the slider in my final version -, so I can't share the file right now but I'll give it another go and I'll keep you posted about the results :-) 

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