Slider not working in Google Chrome

If this helps it's the full course in RME: - works with IE but not Chrome.

https://atidea.reviewmyelearning.com/review/qjpfGg1P432PA3Y5

Hi George! Thanks for sharing those links and allowing me to take a look. I assume you are referring to the slider on the Knowledge Check slide and this is working for me in Chrome. 

What are you seeing when you report that it is not working?

I pulled up the same link in Safari and I am seeing that the feedback happens much faster than dropping the item, so curious if that's what you were seeing as well?

If you could share the .story file, that would be helpful as well.

Odd I attached the file when I submitted the post, here it is again. 

Hi George!

Thank you for sharing your file and allowing me to take a look.

I was able to see the same behavior you were reporting. Looks like the issue is happening on HTML5 output, which explains why it looks great in preview and in IE.

I then was able to track down a similar report of this issue. I've added this thread to the report and re-prioritized. I also wanted to share some information on how we define bugs and how we tackle them when they occur.

Leslie, thanks for your time, I do appreciate it.  I've swapped the activity for a drag & drop with a similar look and feel so it's not really an issue any longer.  On a related note, will I get an update by email once this is fixed?  I don't use sliders a ton but once clients see something shiny and new they tend to ask for it a lot.  

I'm glad that you were able to find something that will work for you in the meantime George, thanks for that update.

As far as an update on the issue, you should be subscribed to this thread and this thread is tied to the report and we do come through and update forum threads when we can :) So yes, you will get an e-mail from this thread if we have an update to share.

Hi Leslie can I check if this was ever fixed? I have a client who cannot use sliders in Chrome, I cannot replicate it all works fine. Was the issue specific to sliders in Chrome? Thanks

Hi Phil! I do not have an update, but sounds like your user may be experiencing something different. The issue reported here seems specific to HTML5 output not adhering to 'when learner releases'. It's working as if 'when the slider is dragged'. Check out my sample here to see the difference.

Let me know if I need to take a look at anything.

Hi Leslie

Thanks for the updates, I am working through with support on this, I cannot replicate at all so hoping we find something, thanks.

Sounds great. Thanks for the update :)

I have this same issue.

slider not responding in Chrome but fine in IE.

i guess it’s down to the current version of Chrome

Hi David,

The issue we've reported is specific to the HTML5 output in any supported browser, not just Chrome. 

If you'd like us to have a closer look at your file to verify you're seeing the same bug as George, could you send it to us by clicking here?

Hi Alyssa,

Thanks for the reply!

I've just logged into my machine today, using Chrome and it is working! I'll get my colleagues to  check when they come in and see if they get the same issue again. How strange!

Hmm, that is strange! In any case, I'm glad it's working for you. If things change, let me know!

Hi all, 

The slider is working fine on Firefox, but I've encountered the issue on Chrome as shown in the attached screen recording.

Any solution or workaround?  

Hi Nijel,

Thanks for including the screen recording! What version of Storyline did you use to create that project?

We're seeing an issue with Storyline 2 sliders in Chrome, so I want to verify if you're also using that version.