Slides/Layers randomly disappearing/deleted
Mar 15, 2018
Hi everyone,
I've got a strange one for you! My colleague is experiencing the strangest thing - multiple times now she's lost work for no apparent reason. For example, when adding an image to a slide, after pasting it the entire scene disappears and she's taken back to a previous scene. Just now, clicking the new layer button to add a third layer resulted in the entire slide disappearing. I've never seen anything like this, I think it must be Storyline and not a hardware issue since nothing like this happens when she's working in other software on the same machine.
This has been happening intermittently for days now - she's restarted her machine several times. Has anyone experienced anything like this??
6 Replies
Hi Jason
sounds like your colleague may need to do a repair of SL or follow this for unexpected/erratic behaviour
Thank you so much! I'll send this along to her :)
I'm having a similar issue. Looks like a Storyline bug to me. Slides just disappear into thin air, not deleted, and strange things happening between the 5 scenes in terms of where the slides are located. I've read up, and the key suggestion (e.g., the only 'fix' Storyline seems to suggest) is to 'import' the presentation into a new Storyline presentation. Sounds quite buggy to me and this has been a frustrating exercise (quite painful considering the cost of the program). I started with one of their built-in templates. Anyone else have this issue?
Hi Connie,
I'm sorry you're running into this issue! Have you tried a repair of Storyline 360, as Wendy mentioned above?
Are you only experiencing this in one file, or even in a new file? If only one, we'd be happy to take a look at it and see if we can replicate the issue. Feel free to share it with us using the link below.
By repair do you mean uninstalling and reinstalling Storyline? We end up having to do that quite often. Is that what you mean by 'repair'?
Hi Connie,
Yes, a repair does include a full uninstall and reinstall of Storyline. You shouldn't have to do it that often unless something goes haywire during an update (which Storyline 360 updates are released about monthly).
If you continue to suffer from the case of the disappearing slides and issues where you need to reinstall Storyline - our Support Team is standing by! They can help you pull install logs and other diagnostics to get to the root cause. We never want you to spend hours troubleshooting a problem alone-that's why our team is here to help.
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