Sound plays in Storyline layout but not preview?

Apr 12, 2013

Hi there,

Still stumbling around in Storyline... I got a sound clip on a slide and I tested it prior to preview with success. However, once in preview the sound doesn't play? Does it need to be a different sound file?

Please advise... thanks so much for the support!!!

Kelly

2 Replies
Christine Hendrickson

Hi there Kelly,

What type of sound file are you using? Is it recorded narration, or a sound file you inserted into the course? What file type is the audio file, if it was inserted?

Also, how are you calling the sound file into the slide? Is it simply placed on the timeline, or are you trying to have it play when triggered, etc.? 

If you can give us more information or share the file (as Josh suggested), maybe we can get this working for you. :)

Thanks!

Christine

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