Space at the bottom of a scrolling panel

Feb 23, 2017

When I insert a scrolling panel in Storyline 2 it seems to add a small amount of space at the bottom of the panel. Like default padding or a margin. Is there any way to either delete this or reduce it? I have an image above and below the scrolling panel and when you move the scroll bar down to reveal the whole of the image in the scrolling panel, it needs to appear as if it's joined to the outer image, but there's a space.

13 Replies
Alyssa Gomez

Hi Linda,

I haven't seen this issue mentioned elsewhere in the forums, so thanks for bringing it to our attention. I added an image to a scrolling panel in a new file, and I was able to see the extra space below the image, as well.

From here, I’ll meet with my team to take a closer look, so that we can verify if this is a bug. Sometimes my team catches errors in my logic and we don’t have a bug after all. Of course if that’s the case, I’ll let you know!

Depending on priority and risk, some bugs can be fixed very quickly, while other bugs take longer to resolve. I’ll let you know as soon as we have an update. Thanks so much again for letting us know about this, and I’m sorry if it’s slowing you down.

Alyssa Gomez

Hi Megan!

Are you seeing this happen when you view your content in Internet Explorer or Microsoft Edge?

Internet Explorer and Microsoft Edge have a known issue displaying scrolling panels in HTML5 output. Both browsers often add extra padding to the bottom of scrolling panels so there can be a significant amount of blank space after your content.

Until Microsoft fixes the problem, you can avoid it by viewing the Flash version of your content or switching to another HTML5 browser, such as Google Chrome or Firefox.

Megan Yeo

Hi Alyssa

I actually published to CD and that's where I see the issue. In Preview mode it looks fine, but not when published. Instead of using images, I put text in the scrolling panel. But there appears a wide gap between the last line of the paragraph and the end of the scrolling panel - this gives off the impression that there are more text further down when there isn't.

How do we fix that?


Alyssa Gomez

Hi Murtaza!

It sounds like you're seeing a different issue than the one mentioned in this discussion. If you don't mind sharing a sample slide with us, that will give us a better idea of what you're seeing. 

If that works for you, you can upload your file privately to our support team here. We'll give it a test and let you know what we find!

Ashley Terwilliger-Pollard

Hi Will,

We'd love to take a look at your file and narrow down the exact cause. Can you share it with us here in E-Learning Heroes or privately by sending to our Support Team? Either way, once our team is done testing they'll delete the file from their computers. 

Let us know how you'd prefer to share and then we can work on finding the solution! 

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